Group Quality Supervisor - Onboarding Focused

Benefits

Additional Information

Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection-between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. JOB SUMMARY: The Group Quality Supervisor - Onboarding is a clinical leadership role focused on supporting Group Facilitators during their first 30 days in the role. Unlike traditional GQS roles that oversee ongoing performance across large rosters, this position is dedicated to ensuring new facilitators are fully prepared for success. Responsibilities include guiding facilitators through onboarding processes, reinforcing policies and procedures, clarifying performance expectations, and strengthening foundational clinical skills to ensure confidence, competence, and early role effectiveness. DUTIES & ESSENTIAL JOB FUNCTIONS: Serve as primary onboarding liaison and support resource Score facilitator checkout sessions and identify development needs Conduct session audits and provide structured clinical coaching Facilitate 1:1 performance feedback sessions Host office hours and treatment team support spaces Ensure compliance readiness and workflow understanding Support cohort placement and schedule ramp-up Evaluate facilitator competency using standardized rubric Prepare transition reports for long-term management teams QUALIFICATIONS & EXPERIENCE: Master's degree in mental health or related field required Licensed mental health professional required Experience managing Independent Contractors required Experience working with adolescents, young adults, and adults required 2 or more years experience in mental health treatment required Meets the qualifications of a QMHP Supervisor through the demonstrated competencies defined below required QMHP Supervisor Competencies: Leadership Cultural responsiveness Oversight and evaluation of services Staff development Assessment Person-centered treatment planning, Case management and coordination, Utilization of community resources; Group, family, and individual therapy or counseling; Documentation and rationale for services to promote intended outcomes Implementation of all provider policies. Cultural responsiveness Effective communication Care coordination Inter- and intra-agency collaboration Working alliances with individuals Suicide and other risk assessments and interventions Creating and monitoring safety plans, Completion of bio-psycho-social assessments and additional assessments, Updating assessments when clinical circumstances change, Generating a differential DSM-5-TR diagnosis Prioritizing health, wellness and recovery needs Writing measurable service objectives Creating, monitoring and revising service plans Delivery of mental health and recovery treatment services in individual, group and family formats within their scope Gathering and recording data that measures progress toward the service objectives Documenting services, supports and other information supportive of the service plan LICENSURE OR CERTIFICATES: Licensed mental health professional Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. BASIC COMPUTER SKILLS: Familiar with Zoom and other communication platforms Ability to navigate EMR and other medical systems Ability to navigate, create, and edit Google mail, calendar, and GSuite documents Knowledge of how to send and receive emails, as well as attach documents to an email and open attachments. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. OTHER: Equipment used: laptop, cell phone Travel: None Flexible schedule to prioritize the needs of our clients with standard hours being Monday - Friday from 10:00 am MST - 7:00 pm MST and occasional Saturday coverage required #LI - Remote Our Values Connection: Care deeply & inspire hope. Congruence: Stay curious & heed