Insurance Claims Specialist

Responsibilities

• Investigate California workers' compensation claims and gather relevant claim information
• Communicate with injured workers, employers, medical providers, attorneys, and other stakeholders throughout the claims process
• Review claim documentation, medical records, and supporting materials to assist with claim evaluation and resolution strategies
• Maintain accurate and timely documentation within internal claims systems
• Support claim resolution activities, including negotiation and settlement coordination
• Manage multiple claims and priorities while ensuring timely follow up and communication
• Collaborate with internal teams and leadership on complex or escalated claim situations
• Ensure compliance with company procedures and applicable California workers' compensation regulations
• Maintain professionalism and strong customer service throughout all interactions
• Participate in training and ongoing development activities

Requirements

• Strong communication and interpersonal skills required
• Strong investigative, analytical, and problem-solving abilities
• Ability to manage difficult conversations and navigate sensitive situations professionally
• Strong organizational skills and attention to detail
• Ability to multitask and work effectively in a fast paced environment
• Ability to think critically and make sound decisions based on available information
• Proficiency with Microsoft Office and ability to learn new systems
• Customer service, claims, legal support, investigations, case management, negotiations, or insurance related experience beneficial
• Backgrounds in social sciences, criminal justice, psychology, communications, or related fields beneficial
• Prior California workers' compensation claims experience beneficial but not required
• Education and Licenses
• High school diploma or equivalent required
• Bachelor's degree beneficial
• Pay Details:
• Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.
• Why Join Us:
• At Acrisure, we're building more than a business, we're building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.
• Employee Benefits
• We also offer our employees a comprehensive suite of benefits and perks, including:
• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness:

Benefits

Additional Information

Job Description About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary Acrisure is seeking an Insurance Claims Specialist to support the handling and investigation of California workers' compensation claims. This role is responsible for investigating workplace incidents, gathering information, managing claim activity, and helping drive efficient claim resolution strategies. This position is ideal for someone with strong communication, investigative, and problem-solving skills who is interested in building a long-term career within claims and insurance operations. Prior workers' compensation experience is beneficial but not required for candidates with strong interpersonal skills and the ability to manage complex conversations and situations professionally. Successful candidates are often relationship-driven individuals who are comfortable navigating difficult conversations, analyzing information, and working in a fast paced environment where organization and critical thinking are essential.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Acrisure? Share your experience