Manage daily Sales Order processing and rebates operations
Handle urgent and ad hoc transaction requests in a timely manner
Perform User Acceptance Testing (UAT) for in-scope processes
Review, validate, and resolve errors or changes in Sales Orders
Identify process bottlenecks and challenges, and collaborate with the Line Manager on solutions
Support and contribute to Continuous Improvement initiatives
Drive resolution of daily order management issues and escalations
Act as a point of contact during Business Continuity Planning (BCP) when designated as a critical resource
Provide required documentation and support during audit cycles
Ensure smooth and accurate month-end closing activities
Escalate complex issues to senior stakeholders to support resolution
Provide backup support to team members across processes as needed
Coordinate and track progress of closing activities to ensure timely completion
Qualifications & Experience
Essential
Minimum 3 years of leadership experience, or at least 5 years in a multinational environment within Finance or Supply Chain, with strong knowledge of the OTC process
Strong communication skills with the ability to engage stakeholders at all levels
Fluent in Japanese and business English
Proven experience in presentations, both internal and external
Experience in project and/or change management
Knowledge of training delivery and process documentation
Proficiency in MS Office applications
Experience working with SAP or other ERP systems
Bachelor's degree or equivalent
Desirable
Functional Capabilities
Strong understanding of integrated systems and cross-functional impacts; demonstrates curiosity to learn end-to-end processes
Solid financial acumen with the ability to understand transaction impacts and business implications
High attention to detail with a "right first time" mindset
Commitment to continuous process improvement and documentation aligned to end-to-end standards
Ability to analyze performance metrics, understand business impact, and recommend improvement actions
Leadership Capabilities
Demonstrates personal accountability and commitment to organizational goals
Focuses on priorities and applies experience to make sound decisions
Takes initiative and drives actions with a results-oriented mindset
Generates ideas to create business value within established frameworks; approaches problems from multiple perspectives
Builds strong, credible relationships through effective interpersonal skills
Working with Us
Flexibility is key to success. From part-time and compressed hours to different locations our people work flexibly in ways to suit them. Talk to us about what flexibility means to you and we'll work together so that you're supported from day one.
We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:
Compensation & Benefits
Competitive annual base salary
Work-from-home (WFH) allowance
Performance-based Annual Incentive Plan (target: 20% of base salary)
Additional Benefits
Product allowance to enjoy company products (prorated based on employment period)
Transportation allowance (reimbursement of actual commuting expenses)
Commercial insurance, including term life coverage
Employee Assistance Program (24/7 confidential counseling and support for employees and their families)
Annual health check-up to support e
Benefits
Health insurance
Additional Information
Job Description :
Junior Manager
Join our Global Business Operations
Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.
Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you'll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.
About this role
The Junior Manager, Order-to-Cash (OTC), is responsible for monitoring and improving OTC performance across the assigned market, while driving a strong culture of continuous improvement. This role provides insights into end-to-end process performance-from customer setup in SAP to cash collection-and identifies opportunities to enhance ways of working (WoW) and overall efficiency.
Partnering closely with the OTC Team Lead, the role will own and track key performance indicators (KPIs), support process improvements, and contribute to OTC process design, particularly for transitions into DBSI. In addition, this role plays a key part in building team capability by delivering effective training programs, ensuring the availability of high-quality training materials, and enabling timely, on-demand learning to support consistent and sustainable performance.
Diageo · Tokyo, Japan