Lead Operations Analyst

External

Q2ebanking · Bangalore, India

Full-timeHybridToday

Capacity PlanningCRMData AnalysisDocumentationExcelForecasting

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About the role

Q2 is seeking a Lead Operations Analyst to join our Strategic Operations Team . In this role, you'll be responsible for overseeing key operational initiatives, leveraging tools like Salesforce, Jira, Python, SQL , Power BI and advanced Excel. You will support operational transitions and business operations by developing capacity models, analysing performance trends, building insightful dashboards, and collaborating closely with cross-functional stakeholders to ensure programs are delivered on schedule and within budget. This incumbent must have strong analytics-first mindset leveraging statistical techniques, historical trend analysis, and the integration of multiple data sources to create short- and long-term forecasts, scenario models that support both strategic and tactical decision-making across the business.

Responsibilities

Data Analysis and Reporting:

Collect, analyse and interpret operational data from multiple sources to identify trends, risks and opportunities for improvement .

Design, develop and maintain dashboards and reports to monitor key performance indicators (KPIs) related to capacity, cost and delivery timelines .

Present data-driven insights, forecasts, and recommendations to senior leadership through clear, concise, and actionable reporting .

Build and manage what-if, scenario-based, and forecasting models for project P&L, capacity planning, and resource allocation

Process Improvement:

Analyse existing operational workflows and performance metrics to identify efficiency gaps and optimization opportunities .

Develop and implement process improvement strategies to increase efficiency and reduce costs.

Collaborate with cross-functional teams to implement changes and monitor their impact.

Project Management:

Provide analytical support to strategic initiatives and operational programs by tracking progress, performance, and risks through data and dashboards

Collaborate with stakeholders to ensure alignment on objectives , timelines, and success metrics, with a focus on insight generation .

Coordinating any major transitions within the company, such as financial, technological, operational, and governance changes.

EXPERIENCE AND KNOWLEDGE:

8+ years of experience with a Bachelor's degree or 5+ years of experience with a Master's degree in a similar role

Strong analytics-first mindset with proven problem-solving and critical-thinking abilities

Hands-on experience with advanced Excel, SQL, and Python for data analysis, modelling, and reporting

Working knowledge of analytics and operational tools such as Jira, Salesforce, Power BI, Qualtrics, or similar platforms

Demonstrated experience building dashboards, data models, documentation, and analytical deliverables using tools such as Excel, PowerPoint, and Word; familiarity with visualization and process-mapping tools (e.g., Visio, Lucid chart) is a plus

Experience managing stakeholder expectations and providing data-driven recommendations in dynamic, fast-paced environments

Ability to develop new initiatives and processes that produce higher levels of customer satisfaction while reducing expenses and shortening project durations.

Collaborative team player with excellent written and verbal communication skills and a client-first mindset

Strong written and verbal communication skills with e xcellent people and teamwork skills.

Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment.

Prior experience with Salesforce (or other CRM tools) and SharePoint preferred.

Financial Services and enterprise software experience preferred.

Experience building documentation and project plans using MS Project, Excel, Word, and PowerPoint.

This position requires fluent written and oral communication in English.

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Lead Operations Analyst

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