IS Systems Analyst I - The Center for Family Safety and Healing

About the role

The TCFSH Systems/Application Analyst will support the internal systems and applications for The Center for Family Safety and Healing. Responsibilities will include: Account management for new user access and user account adjustments for applications and system, verifying user permission accuracy. Collaborating with technical supervisor for support on system changes. Improving outcomes for patients and families through best practice system enhancements and design. Third-party vendor interaction: Submitting support tickets, attending build and implementation discussions, training, and account overview with third party application vendors. This position will be a hybrid\remote position including some onsite and some remote work from home. Job Description Summary: Analyzes, designs, implements, and maintains systems to support business requirements. Ability to work flexible schedules to meet job requirements; requires 24/7 on call after-hours support. Job Description: Essential Functions: Carries out systems analysis and translates business requirements into technical specifications. Tests and debugs systems to ensure they are functioning properly. Provides technical support and troubleshooting for systems issues. Designs and develops new systems by analyzing requirements, constructing workflow charts, and diagrams. Maintains documentation of system design, testing, and implementation. Collaborates with cross-functional teams to ensure that systems are integrated and aligned with business needs. Trains end-users to use new or modified software or applications. Stays up-to-date with emerging trends and technologies in the field of information systems to ensure that systems are optimized and efficient. Education Requirement: Associates degree or equivalent experience, required. Bachelor's degree, preferred. Certifications: ITIL certification or training, preferred.