Behavioral Health Technician at Overstoryhealth

Direct Client Support & Milieu
Support clients in the therapeutic milieu by encouraging participation, reinforcing coping skills, and promoting engagement in programming
Observe and document client behavior, mood, and participation, and communicate relevant updates to clinical staff
Assist in maintaining a safe, structured, and therapeutic environment throughout the program day
Crisis Support
Assist in crisis situations using verbal de-escalation techniques
Support clinical staff during escalations by maintaining safety, communicating observations, and following established protocols
Assist with documentation and follow-up related to incidents as directed
Admissions & Engagement
Support new client admissions, including orientation to program structure, expectations, and policies
Assist with admissions paperwork and coordination of intake processes
Conduct outreach and attendance-related calls to support engagement and reduce barriers to treatment
Team Collaboration
Attend and participate in treatment team meetings, contributing objective observations of client progress and behavior
Collaborate with clinical and case management staff to support continuity of care
Documentation & Administrative Support
Complete accurate and timely documentation in the electronic medical record in accordance with organizational and regulatory standards
Assist with front desk coverage, scheduling support, and coordination of client needs as appropriate
Environment of Care & Compliance
Maintain a clean, organized, and safe client-facing environment
Adhere to HIPAA and confidentiality requirements at all times
Support compliance with all applicable regulatory and accreditation standards, including those of The Joint Commission
What Success Looks Like
Clients feel supported, safe, and engaged throughout the program day, with documented participation and progress
Clinical staff receive timely, accurate observations that inform treatment decisions and continuity of care
Admissions and intake processes run smoothly, reducing barriers for individuals entering care
Team collaboration leads to seamless care coordination and high client and family satisfaction
Consistent achievement of documentation accuracy, compliance standards, and program quality goals

Behavioral Health Technician

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Company Intel

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