Event Guest Services Staff - Pacific Northwest

About the role

The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The Box Office Attendant will process ticket orders and collect payments. PRIMARY RESPONSIBILITIES Accurately and efficiently processes orders and collect payments from guests. Follow cash handling and inventory procedures to ensure security of assets. Greet customers with a positive and friendly demeanor. Assist guests by providing information, answering questions, and processing requests. Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed. Provide upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events. Contribute to the team dynamic by assisting coworkers, maintaining the facilities' cleanliness, and helping to develop and maintain a positive work environment. Coat Check Staff will act as one of the main providers of direct services to guests. They are responsible for various tasks such as checking coats in and out, selling concessions, and answering questions. Coat Check Staff will provide a variety of customer service duties on behalf of the venue in an expert, professional, and friendly manner. PRIMARY RESPONSIBILITIES Operate the various coat check areas within established guidelines and procedures at the venue. Greet guests, answer guest questions, resolve guest complaints, and direct guests to important areas of the venue (i.e., restrooms, ATM, ADA areas, VIP areas, merch, and concert area, etc.) and provide additional assistance whenever necessary. Cash handling duties and reconciliation of bank. Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency. May be responsible for moving around to different positions to give breaks to other staff. Collect lost and found items and provide guest services to patrons picking up lost items. Sort and log lost items that are found in accordance with event protocol. Perform other duties and responsibilities as deemed appropriate by Management.