IT Developer Service Manager (12 month FTC)

About the role

While there is rarely a typical day, here's a snapshot of some of the key parts of the job: Development and Solution Delivery (80%) Alongside support from Head Office and outsourcing partners, develop the rationalisation and redevelopment of local EUCs (Excel, Access) into secure, supportable solutions using SQL Server, Power BI, Power Automate, or other enterprise-grade technologies. Design, build, and implement automated workflows and data processes across underwriting, claims, finance, and catastrophe modelling. Partner with functional teams to modernise legacy tools and deliver reliable, documented, and auditable solutions that meet regulatory and operational standards. Oversee development lifecycle including requirements gathering, testing, and controlled deployment in line with Lloyd's IT governance practices. Maintain technical documentation and ensure data integrity, version control, and access management for all tools built or supported. Contribute to the wider Group Data and Technology strategy, supporting the transition to an enterprise data platform and the Amplify programme roadmap. Develop a clear roadmap that reflects regional business objectives and technology plans, including the change portfolio and service improvements Represent Singapore and Australia needs within Group IT governance and delivery forums Identify opportunities for simplification, automation, and improved resilience and work with London and Outsourced teams to implement changes Service Oversight and Governance (20%) Act as the local technical lead and first point of contact for all IT-related matters across Singapore and Australia, escalating to London and Outsourced partners when needed Work closely with London IT and Group DevOps to ensure local priorities, issues, and dependencies are understood and addressed Review local risks, issues, and service performance metrics to ensure effective controls are in place Oversee the effectiveness and timeliness of service delivery from outsourced and remote support providers, ensuring SLA adherence. Review the need for on-site technical and propose a future support model, potentially leveraging remote or offshore service desks. Maintain governance and controls around EUCs, access, and system changes in accordance with Lloyd's and MAS expectations. Support IT audits, BCP/DR testing, and regulatory reviews (e.g. MAS TRM, Lloyd's Asia operational standards). Coordinate and support local testing for system upgrades, platform migrations, and new technology rollouts. Ensure regulatory adherence in the space of technology and data, and ensure best practice is employed by being a local champion for guardrails and standards. To ensure data quality and adherence to Group and MSA Data Governance standards.