Deposit Ops Exceptions Supervisor - Charleston

Benefits

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The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! SUMMARY/OBJECTIVES SouthState Bank (the "Bank"), a nationally chartered financial institution, is renowned for offering comprehensive consumer, commercial, mortgage, and wealth management services to over one million customers across Alabama, the Carolinas, Colorado, Florida, Georgia, Texas, and Virginia. Through its Correspondent Banking Division, the Bank serves clients nationwide. The Deposit Operations Exceptions Supervisor ("Supervisor") plays a pivotal role in overseeing the Exceptions team by monitoring the daily workflow, staffing levels, and training initiatives. The Exceptions team supports requests for all lines of business throughout the Bank and involve deposit and loan accounts for both consumer and commercial accounts. The team is responsible for primary account monitoring duties and daily operational tasks such as transaction processing, account reconciliation, and fraud detection. As a subject matter expert, the Supervisor provides guidance and recommendations to both team members and Bank staff. The Supervisor also ensures that all transactions comply with regulatory and Bank policies and procedures, adhering to bank security standards and confidentiality protocols for Bank records and customer information. These responsibilities contribute to the financial stability of an institution with assets exceeding $65 billion. This position requires an in-office presence on a weekly basis from the Charleston, SC location. ESSENTIAL FUNCTIONS Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Approach all situations logically and professionally to ensure positive customer outcomes. Assist internal customers (branches and other lines of business) with inquiries and guide them through applicable procedures. Responsible for ensuring team members accurately fulfill customer requests via the Bank's ticketing system to include resolving account and EIM exceptions, missing work, check returns, COD issues/maintenance and other general research inquiries. Ensure requests are processed by conducting in-depth research into records in accordance with federal and state regulations, Bank policy, and departmental procedures to make sound decisions while balancing customer service and risk management. Ensure completion of all work within the established service level assignment to ensure timely input of corrections and review of items originally processed by other lines of business. Conduct manual reviews to identify errors that automation may miss, ensuring the highest level of precision and accuracy. Possess proficiency in time management by prioritizing duties, managing schedules effectively, and meeting strict deadlines without compromising accuracy. Work closely and communicate effectively with team members, other departments, branch staff, the Contact Center, and external customers to complete tasks accurately. Ability to meet or exceed expectations and achieve other annual goals assigned by management. Participate in virtual meetings and communicate clearly with appropriate etiquette. Perform critical maintenance functions on customer accounts and collaborate with other lines of business to prevent fraud and mitigate the risk of loss to the Bank and customers. Reduce charge-offs and potential Bank losses by systematically offsetting losses through other eligible accounts when applicable and placing memo debits on credits coming in for charge-off accounts. Complete all exception item module functions in Navigator within the allotted time frame to include Stop Payments, NSF, and Non-Post. Ensure the institution returns balance at night prior to Fiserv shutting down EIM. Review all missing work from the I-teller system and correct as needed. Process all charge-back items to the proper account and print and mail the corresponding image replacement document and notices to the customer. Serve as a subject matter expert in all daily functions of the team. Serve as a subject matter expert in relevant regulations through additional training. Assist Specialists and Analysts by providing guidance on complex issues and determining appropriate actions to safeguard both the bank and the customer and assist the banker. Ensure comprehensive training on Exception's responsibi