Product Support Manager

About the role

This primary job function of this position is to oversee all branch operations at the store location. Develop and maintain positive relationships with current customer base, consistently exceeding all customers' expectations. Understand the customer and their specific business needs in assigned region. ESSENTIAL JOB FUNCTIONS The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned. Responsible for recruiting, hiring, and supervising branch personnel, addressing performance issues, and preparing and delivering performance evaluations to continuously improve customer satisfaction and employee engagement. Provide coaching, mentoring and development of staff to meet the needs of our customers and future business opportunities and growth. Work closely with the Product Support Sales Manager to increase store revenue within the assigned territory. Manage the profit and loss (P/L) for the store operation product line. Responsible for forecasting, budgeting and expense control. Ensure that all Peterson policies and procedures are adhered to throughout the branch to instill and foster a positive working environment. Follow up with the customer to ensure Peterson has met their needs. Maintain good customer relations; intercede to solve problems and disputes; look for ways to enhance customer relations within scope of the Company mission statement. Responsible for branch safety program, maintenance, cleanliness, organization and security. Ensure staff member attendance at weekly/monthly safety meetings. Participate in shop inspections and safety committee meetings as required. Must be able to travel up to 25% of the time to company subsidiaries as required. Operate company or personal vehicle as needed.