Sr. Solutions Architect, Enterprise (Retail, Restaurant & CPG)

External

Amazon Web · Chicago, IL

Full-timeOn-site1w ago

AWSComputer Vision

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About the role

As a Senior Solutions Architect on the Restaurant & Food Technology team, you will work directly with enterprise restaurant customers navigating complex digital transformation journeys. You will operate at the intersection of cloud architecture, artificial intelligence, supply chain modernization, and edge computing, helping customers unlock competitive advantage through technology at massive global scale. Restaurant enterprises present uniquely compelling technical challenges: real-time transaction processing across 40,000+ locations, supply chain orchestration spanning hundreds of logistics partners and millions of weekly deliveries, AI-powered personalization for loyalty programs reaching hundreds of millions of consumers, and edge computing architectures that must function reliably in every restaurant environment worldwide. You will be the primary technical point of contact for strategic enterprise accounts, owning the technical engagement and ensuring customers successfully architect, build, and optimize solutions on AWS. You will drive executive-level conversations on technology strategy while simultaneously diving deep into system design, conducting architectural reviews, and prototyping solutions. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don'

Additional Information

AWS Global Sales drives adoption of the AWS cloud, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. Amazon Web Services is seeking a highly motivated Senior Solutions Architect to join our North American Restaurant & Food Technology team. In this role, you will serve as a trusted technical advisor to some of the world's largest quick-service restaurant, fast-casual, and food technology companies, enterprises operating tens of thousands of locations globally, processing billions of transactions annually, and serving hundreds of millions of customers daily. This is an excellent opportunity to join Amazon's world-class technical teams, working with some of the best and brightest engineers, architects, and technical managers while developing your skills and furthering your career within one of the most innovative and progressive technology companies in the world. Key job responsibilities Technical Leadership & Customer Advisory - Serve as the trusted technical advisor and primary SA for strategic enterprise restaurant accounts, building deep relationships with C-suite technology leaders and influencing their cloud strategy - Own the end-to-end technical engagement: from discovery and architecture design through implementation support, optimization, and ongoing innovation - Lead Well-Architected Reviews and design sessions for complex, multi-region architectures supporting thousands of restaurant locations globally - Develop and present Technical Account Plans that align AWS capabilities with customer business objectives (e.g., restaurant expansion goals, loyalty program growth, supply chain transformation) - Conduct executive briefings, whiteboarding sessions, and technical deep-dives with customer leadership and their technology partners - Architect solutions for restaurant-specific workloads including: - Point of Sale (POS) systems processing thousands of transactions per second across tens of thousands of locations - Supply chain platforms providing end-to-end traceability, IoT-based tracking, and AI-assisted anomaly detection across complex multi-tier distribution networks - Loyalty and personalization engines serving hundreds of millions of consumers with real-time, context-aware offers - Edge computing architectures enabling AI inference, computer vision, and operational intelligence at the restaurant level - Drive-thru and voice AI solutions leveraging natural language understanding and real-time ordering A day in the life Your week might include: whiteboarding a supply chain traceability architecture with a customer's VP of Engineering on Monday; presenting a GenAI-powered restaurant operations solution to C-suite executives on Tuesday; conducting a Well-Architected Review of a POS modernization initiative on Wednesday; collaborating with ProServe and SI partners on a supply chain AI proof-of-concept on Thursday; and authoring a technical blog post on edge computing patterns for multi-location restaurant enterprises on Friday. You'll spend approximately 25-60% of your time on-site with customers and at industry events.

Sr. Solutions Architect, Enterprise (Retail, Restaurant & CPG)

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