Digital Experience & Interactive Design

About the role

Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE. SUSE is a global leader in innovative, reliable, and secure enterprise open source solutions, including SUSE® Linux Suite , SUSE® Rancher Suite , SUSE® Edge Suite , and SUSE® AI Suite . More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere - from the data center to the cloud, to the edge and beyond. SUSE puts the "open" back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow. For more information, visit www.suse.com . Digital Experience & Interactive Design Job Description About SUSE Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE. SUSE is a global leader in innovative, reliable, and secure enterprise open source solutions, including SUSE® Linux Suite, SUSE® Rancher Suite, SUSE® Edge Suite, and SUSE® AI Suite. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere - from the data center to the cloud, to the edge and beyond. SUSE puts the "open" back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve our strategy and solutions tomorrow. For more information, visit www.suse.com . This role is the "Digital Architect of the Human Interface." Reporting to the manager of digital experience, this role will help shape the next generation of the SUSE digital interface including dynamic, personalized content and emerging interaction models such as AI-powered search and conversational web interfaces. The Digital Experience & Interactive Design role is the strategic architect of SUSE's digital interface. Reporting to the Senior Manager of Digital Experience, you apply the principles of Human-Computer Interaction (HCI) and Cognitive Psychology to ensure that SUSE's technical sophistication is matched by an elite, seamless digital experience. Your mission is to move beyond static web design into creating digital interfaces where humans and autonomous AI agents collaborate to solve enterprise challenges. Strategic Responsibilities : Agentic UI Design : Lead the design of next-generation digital interfaces where users interact with autonomous AI agents. You define how dynamic content modules and AI-powered discovery work together in conversation interaction models. Interactive Prototyping & Service Design : Move beyond static web pages to create "living" digital environments. You build high-fidelity interactive prototypes that demonstrate the real-world value of the SUSE portfolio allowing customers to "feel" what it means to be a customer before they buy. Data Storytelling & Visual Intelligence : Turn complexity into clarity, and clarity into impact. You craft visually stunning interface experiences that transform dense technical concepts into intuitive, high-impact narratives, making SUSE's value and ROI immediately visible to prospects. Conversion-Centric UX Governance : Partner closely with the UX Governance Lead to identify and resolve critical digital friction points. You contribute interface design expertise to high-impact decisions that optimize conversion velocity, ensuring a seamless and effective transition from marketing discovery to conversion. Cross-Functional Design Influence : Partnering deeply with Brand, Product, and IT, you build consensus across matrixed organizations to ensure a unified "One SUSE" design language is maintained across every pixel. Mentorship & Design Standards (Leading & Developing - Intermediate): Act as the "Internal Design Consultant" for the global digital team. You establish the standards for the SUSE digital design system including accessibility, mobile-first responsiveness, and performance-centric design. Technical Profile: 8-10+ Years in UX/Product Design or HCI: Proven experience in a high-growth SaaS or infrastructure technology company, with a portfolio showcasing complex journey orchestration. Mastery of the Design Stack: Expert-level command of Adobe, Figma, interactive prototyping tools, and modern design platforms. Technical Fluency: Ability to understand cloud-native architectures, APIs, and data structures to better design the interfaces that manage them. Location: Based in the United States (preferring the Utah/Intermountain hub). Core Competencies : Human Centered Design : Expert at delivering visually compelling web experiences and universal design system to reflect the brand promise of SUSE Strategic Thinking & Business Acumen (Advanced): Understands the direct correlation between UI friction and Customer Acquisition Cost (CAC); aligns design strategy with 3-year revenue targets. Analy