Polite, friendly and helpful to guests, management and fellow employees
Exceptional guest service skills
Ability to stand, stoop, bend and lift items weighting up to 50 pounds repetitively during and entire shift
Certifications: "Certified Food Service Manager", "TIPS" or equivalent
Effective leadership, management, organizational and communication skills
Exceptional guest servi
Benefits
Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceTeam Member Hotel Rates, other discounts, perks and moreEssential Functions and ResponsibilitiesParticipates in monthly inventoryStocks and maintains supplies in all service areasInspects and prepares all service ware prior to useMay assist Server by removing soiled glasses and plates for large parties and during periods of heavy volumeCleans and stocks glasswareMaintains cleanliness and sanitary condition of lounge and service areasAssist in completion of post shift clean up and side work dutiesMaintain clean and organized storage spaceRegular attendance in conformance with standardsMay be required to work varying schedules to reflect business needs of the hotelRequired to attend all training sessions and meetingsAbility to perform "Physical Requirements" and "Mental Effort Requirements" as explained below.Supportive Functions and ResponsibilitiesPromotes and applies teamwork skill at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to all guests, management and fellow employeesAttends appropriate hotel meetings and training sessionsInteracts daily with all captains to review events of the dayMaintains current knowledge of all popular alcoholic beverages and cocktail recipesStocks portable bar with required mixers, alcoholic beverages and related suppliesPrepares all necessary mixers and garnishes prior to start of service and during shift as neededSets up bar service area with all necessary glassware and supplies prior to start of service "Mis en Place"Greets guests in a polite professional manner according to Loews standardsDetermines guests needs and suggestively up-sells beverages so as to enhance the guest experienceTo assist in the quality service of alcoholic & non-alcoholic beverages to guests, ensuring that the standards of service as set out by Loews HotelsBreaking down of equipment and returning stock to the storage areasPerform other related duties as assigned or requested by supervisors/managersRecords all aspects of guest order accuratelyMonitors guest consumption to prevent over indulgence and ensure safetyInventories all beverages and operating supplies, orders replacement items as neededPerforms all closing duties, secures all inventory and suppliesPerforms monthly inventoriesNotifies immediate supervisors promptly and fully of all problems or unusual matters of significanceRemains current with hotel information and changesComplies with hotel uniform and grooming standardsHealth insurance401(k)Paid time offEquity / stock options
Additional Information
Experience the Windy City from the heart of it all. Loews Chicago Hotel , situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation meet.
Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
Loewshotels · Chicago - Loews Chicago Hotel, IL