Client Accounts Operations Analyst

About the role

The Client Accounts Operations Analyst, working in collaboration with and in support of the firm's strategic initiatives, interacts with business stakeholders and subject matter experts to understand their business problems and needs. Analyzes, documents, and communicates business and/or system requirements. Works at the intersection of business and technology, representing business requirements during the design and modification of IT systems. Supports project management efforts, manages datasets, and performs reporting. Supports a variety of accounting projects and/or functions managed within the Business Operation Services department. Location This position can sit in any of our US office locations and offers a hybrid work schedule.

Responsibilities

• Interacts with project stakeholders to understand business problems and define solution requirements.
• Performs all aspects of Billing, with in-depth knowledge of industry best practices, supporting daily operations and functions.
• Analyzes business process and supporting systems. Develops business cases, builds metrics and performs reporting.
• Documents and communicates functional and system requirements. Builds process-flow
• diagrams.
• Supports project management and reporting efforts. Liaises with project participants and follows up routinely to ensure effective communication and completion of tasks.
• Interfaces with IT and various departments to support execution of cross-functional project requirements.
• Performs system testing and requirements validation.
• Provides training to attorneys and staff as needed.
• Applies best practices for effective communication and problem solving.
• Other duties as assigned.

Requirements

• Possesses advanced knowledge of Aderant Expert Billing.
• Minimum Education
• High School Diploma or GED.
• Preferred Education
• Bachelor's degree in Business Administration, Accounting, Finance, or Business Process Management from an accredited institution preferred.
• Minimum Years of Experience
• 3 years' billing and/or financial analysis experience required, preferably in a law firm environment utilizing Aderant. Must be proficient in Excel. Excellent communication (verbal and written) and interpersonal skills are required to interact with various colleagues and business stakeholders.
• Essential Job Expectations
• While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to:
• Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.
• Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.
• Provide timely, accurate, and quality work product.
• Successfully meet deadlines, expectations, and perform work duties as required.
• Foster positive work relationships.
• Comply with all firm policies and practices.
• Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.
• Ability to work under pressure and manage competing demands in a fast-paced environment.
• Perform all other duties, tasks or projects as assigned.
• Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.
• Physical Demands
• Work Environment
• The individual selected for this po

Additional Information

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let's see what we can achieve. Together.

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