Partner with Sales to scope, position, and win services work across new and existing Enterprise accounts
Lead discovery conversations to uncover business challenges and define the right service strategy
Design and propose end-to-end service offerings spanning implementation, managed services, training, and moderation
Solution design and commercial ownership
Own the creation of Statements of Work, proposals, and project plans aligned to customer outcomes
Translate business needs into practical, scalable deployment strategies
Support deal strategy, close plans, and commercial negotiations
Executive stakeholder engagement
Deliver compelling executive-level presentations that position Sprinklr as a long-term partner
Build trusted relationships with key customer stakeholders to drive adoption and growth
Cross-functional alignment
Work closely with Sales, Product, Services, and Delivery teams to ensure solutions are viable and aligned
Ensure smooth transition from pre-sales to delivery with clearly defined expectations
Business and pipeline management
Manage services pipeline, contribute to forecasting accuracy , and drive deal progression
Support key accounts through escalation and strategic intervention where required
What you bring
Experience in professional services, solution consulting, or business development roles
Strong ability to translate customer challenges into commercial solutions
Proven track record supporting or closing complex enterprise deals
Exceptional communication, storytelling, and executive presence
Comfortable operating in a fast-paced, highly matrixed environment
High ownership mindset. You take initiative and see things through
Bonus: Experience with social media platforms, CX, or enterprise SaaS ecosystems
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
Benefits
Vision insurancePerformance bonus
Additional Information
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
Engagement Manager - Professional Services
Location: Sydney, Australia
Drive enterprise transformation. Own the services strategy. Be the difference between purchase and impact.
Sprinklr is looking for a high-impact Engagement Manager to partner with our largest Enterprise customers across APJ. This is not a delivery-only role. This is where strategy, commercial thinking, and customer outcomes meet.
You will sit at the intersection of Sales, Services, and Customer Success, shaping how our customers adopt and realise value from Sprinklr. From pre-sales strategy through to solution design, you will own how services accelerates growth, unlocks revenue, and ensures long-term success.
Why this role stands out
Own the services strategy for high-value enterprise deals
Direct influence on revenue growth and deal closure
Partner with senior customer stakeholders as a trusted advisor
Work across ASEAN/APJ markets , adding regional exposure
Blend of consulting, commercial, and solution architecture
Sprinklr · Australia