Success Manager

About the role

Comcast is seeking a highly strategic and execution-focused leader to join our team as a Manager, Business Process Effectiveness. This role will play a critical part in driving one of the most impactful transformations within our frontline organization, leveraging AI-powered technology to redefine how our teams engage customers and drive business outcomes. As the owner of post-launch performance and adoption, you will ensure a newly deployed, enterprise-scale platform is not only implemented successfully, but continuously optimized to deliver meaningful improvements in revenue, customer experience, and operational efficiency. This is a high-visibility role at the intersection of technology, operations, and strategy, offering the opportunity to influence how innovation is embedded into day-to-day execution across the business. Job Description Why This Role: This is a unique opportunity to take ownership of a high-impact, enterprise-wide transformation initiative . You will play a key role in shaping how advanced technology-including AI-is embedded into frontline operations, directly influencing customer experiences and business performance at scale. If you are energized by solving complex problems, working at the forefront of innovation, and driving measurable business outcomes, this role offers the platform to make a lasting impact.