Butler (Mandarin Speaking) - PT

About the role

Crown Towers Sydney is looking for an exceptional hospitality professional to join as a Part-time Butler. Working in Sydney's most luxurious property, you'll deliver elevated levels of service that exceed all expectations for our VIP & Villa guests, as well as our on-site residents of One Barangaroo. We're looking for someone who is meticulously detail-oriented and is passionate about providing bespoke guest and resident experiences that are second-to-none. At Crown we consistently strive for excellence and embody the 4 C's: Courteous, Connect, Create, and Care . In this role you will also assist with: The main point of contact for all VIP guests and residents during their stay Providing tailored and personalised services for our guests and VIPs Anticipating, managing and fulfilling individual needs and requirements Ensuring the Villas are well maintained and presented for guests, including special requests, preferences and arrangements are efficiently managed Planning and coordinating F&B services, as well as offering the facilities and events available on-property Partnering with key stakeholders, including Front Office, Concierge, VIP Gaming, F&B, Maintenance, Security, etc You'll bring: Additional language skills such as Mandarin or Cantonese are highly regarded Demonstrated experience in a similar role at a premium or luxury venue Exceptional stakeholder and customers relations skills, with ability to build rapport quickly Ability to use technology and be adaptable to different software applications Strong time management, organisational and communication skills A current RSA certificate (or be willing to obtain prior to commencement) Able to work across a 24/7 roster when required What we offer you: Opportunity to elevate your career in Sydney's most luxurious integrated resort Complimentary meals at our on-site staff restaurant + discounts at various F&B venues on property Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth Chance to take part and be rewarded in Crown's group-wide recognition and awards program Access to discounts with our corporate partners - including tickets to events, performances and more On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers. Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.