Skip to main content
Back to jobs

Customer Service Officer/ Licence Testing Officer - SUNSHINE & DEER PARK

External
rlservices logoRlservices · Sunshine - Customer Service Centre
Full-timeOn-site1w ago
Less
Cover LetterConnect

Prepare for this interview

Elite

AI-generated questions, company research, and talking points tailored to this role

Responsibilities

  • Investigate and resolve customer enquiries according to established policies and procedures, work instructions and guidelines, in a timely manner. effectively resolve customer complaints and escalate to supervisor where required.
  • Exercise judgement to suggest improvements to customer service delivery processes and tools and support corporate change initiatives.
  • Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.
  • Provide guidance and support to less experienced staff where required.

Requirements

  • To ensure success in this position you will need to have:
  • Exceptional customer service skills, a positive can-do attitude with a keen eye for detail
  • Excellent communication skills coupled with a strong work ethic.
  • Adaptability, flexibility, and agility with regards to change and adopting new methods of working
  • A team player who is not afraid to go above and beyond where required.
  • Intermediate computer literacy skills
  • A full valid driver's license is required. (You cannot be on your P Plates).
  • Reasonable travel is required.
  • Our Culture:

Benefits

Competitive salary and benefits, including opportunities to earn a bonusSalary packaging, Fitness Passport & discounts to hundreds of retailersOpportunities for professional and personal development.How to Apply:We encourage applications from people of all genders, backgrounds and communities.If you need any adjustments to our recruitment process or the role itself, please let us know when applying.Please submit your application via the "Apply" button.Applications should include a resume and a brief covering letter.For a copy of the Position Description please email talentacquisition@vicroads.com.auUnfortunately, applications cannot be accepted via this email.#LI-JC1Performance bonus

Additional Information

At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow. VicRoads empowers our people to learn and grow- focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving. VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf. We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety. Tenure: Casual & 24-month full-time roles Location: Sunshine & Deer Park Are you passionate about helping people and delivering outstanding customer service? Join our dynamic team at VicRoads! At VicRoads, we pride ourselves on providing exceptional service and support to our customers. We believe that every team member plays a vital role in our success, and we are currently seeking enthusiastic Customer Service Officers to join our vibrant team.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at rlservices? Share your experience

Interested in this role?

Apply on the company's website.

Cover LetterConnect