Installation and service of our range of Raman spectroscopy instrumentation.
System fault finding and diagnostics, both remotely and on our customer sites.
Providing accurate e-mail and telephone technical support to our customers.
Start-up training on instrument operation and routine maintenance procedures.
Scheduling of own workload, organisation of customer visits and associated travel arrangements.
Commercial considerations and responsibilities - guide new and existing customer through our support and upgrade offerings.
Maintaining and updating the companies CRM systems, including detailed technical reports, diagnostic information, and customer feedback.
Travel (typical 50-60% - no greater than 70%) focused primarily within Europe.
Working collaboratively with the wider global support team to deliver a consistent engineering practice and an adjoined high quality of customer service.
Work towards a proactive, first fix methodology whilst always maintaining a customer focus attitude.
Act as communication link between customer and company to ensure effective service delivery.
Other duties as assigned or requested.
Key requirements
Higher level qualification (degree or equivalent experience) in engineering (electronics, optical or mechanical) or related disciplines.
Demonstrable experience in an in-field service engineering role in analytical instrumentation or similar field.
Demonstrable experience in in‑field service and customer relationship management.
Excellent manual dexterity with an organised and logical approach to problem solving.
Effective conflict management and de-escalation skills.
Strong verbal and written interpersonal skills.
Enjoys continuing education and acquiring new skills and knowledge.
Flexibility and understanding to work with different cultures and technical teams.
A quality orientated attitude.
Flexibility to travel overseas, sometimes at short notice.
Driving licence.
Desirable requirements
It would be a strong advantage to have knowledge of Raman spectroscopy, other spectroscopic techniques, microscopy, material science, analytical measurements or systems engineering.
Experience in travel and logistics
Multiple languages.
Benefits
Please click here for further information about our benefits.At Renishaw we believe that our success is powered by welcoming a workforce of diverse and talented people. Through encouraging an inclusive culture, where all our employees are free to be themselves, we can achieve our core values: Innovation, Inspiration, Integrity, and Involvement.If you are excited about the role but feel as though you don't meet all the requirements, we would encourage you still to aHealth insuranceVision insuranceRemote work optionsPerformance bonus
Additional Information
Job Description
Salary up to £45,000 depending on experience
Renishaw is a global, high precision metrology and healthcare technology group. We design, develop, and deliver solutions and systems that provide unparalleled precision, control, and reliability.
As part of Renishaw's Spectroscopy Products Division continued growth, we are looking for a P roduct Support Enginee r t o join our UK based support team.
Working within a dynamitic and experienced team, grow your technical and commercial skills within a fast-paced environment.
Based at our Innovation centre set in beautiful Gloucestershire, you will have a fantastic working environment whether you want the hustle and bustle of nearby Bristol, or the calm of the Cotswolds. Additionally, this role presents exciting travel opportunities, supporting our customers throughout Europe and beyond.
The successful candidate would install, service, and provide technical support and training for our growing range of Raman spectroscopy instruments.
Following comprehensive and tailored training, you'll work both independently and closely with our expert team. The successful candidate will interact directly with our customers in the scientific and engineering research community, upholding the highest levels of customer satisfaction.
Renishaw · Wotton-under-edge, UK