Bachelor's Degree and one (1) year of experience. Supervisory experience; experience with customer service in a hotline call center.
Proficient in Microsoft Office. Excellent analytical and verbal/written skills, as well as attention to detail and follow-up. Flexible and adaptable to changing environment and new types of work.
Additional Information:
Additional Job Description:
Special Instructions:
Please provide a cover letter, resume, and three (3) professional references including name, title, phone number, and e-mail address.
Please attach ALL required documents under the "Resume/CV" section of your application.
A copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required before hiring.
Due to the nature of the position and/or position responsibilities, this position shall be subject to Federal pre-employment screenings.
For questions or concerns about updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu.
For questions or concerns regarding the status of your application or salary ranges, please contact Heather Acord at hchapm1@lsu.edu.
Posting Date:
March 20, 2026
Closing Date (Open Until Filled if No Date Specified):
July 18, 2026
Additional Position Information:
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits
Health insuranceDental insuranceVision insuranceFlexible schedule
Additional Information
All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated).
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Job Posting Title:
IT Analyst 1 - Call Center Assistant Manager
Position Type:
Professional / Unclassified
Department:
LSUAM ORED - SSPI - NISC - NCDF - Ops - Call Center (Natasha Marie Gaines (00051994), Clarissa Herrera (00017984))
Work Location:
0355 William P. Johnston Hall - Office
Pay Grade:
Professional
Job Description:
This is a professional / unclassified position at the National Center for Disaster Fraud (NCDF), a program within the Stephenson National Center for Security Research and Training (SNCSRT) at LSU. The Call Center Assistant Manager helps to oversee the daily operations and personnel assigned to the call center, under the direction of the Call Center Managers and the Program Director.
Job Responsibilities:
Administers and approves fraud complaints in respective agency databases. Return complaints entered incorrectly to student workers for correction / training. Document common complaint processing errors for future training opportunities. Develop and maintain electronic error tracking system. Test, document, and implement new processes and technologies to be used in the call center. (40%)
Oversees the daily operations and personnel assigned to the call center while collaborating with other Call Center Assistant Managers, including but not limited to: coaching and developing Call Center Operators, preparing and implementing staffing schedules, performing call audits, handling call escalations and taking calls as needed, processing administrative paperwork, document editing and reporting. Oversees and handles bilingual hotline calls (if applicable). (30%)
Serves as a liaison and first line manager assigned Hotline, primary resource for agency questions/concerns, and provides timely feedback. As well as additional support for all other NCDF hotlines. (15%)
Develop and implement new and ongoing hotline training for Call Center Operators. (5%)
Test, document, and implement new processes and technologies to be used in the call center. (5%)
Other duties as assigned. (5%)
Lsu · 0355 William P. Johnston Hall - Office