Build and maintain trusted relationships with assigned Tier 2 clients to support overall customer health, retention, and growth
Act as the main point of contact for clients, managing business and technical expectations, supporting escalations, and driving product and service adoption
Meet and exceed quarterly KPIs related to gross profit, margin percentage, cross-sell opportunities, net revenue retention, and Tier 2 to Tier 1 transitions
Ensure proper client account setup and maintenance, including account creation, routing, sender registration, and content filtration in line with agreed business scope
Analyze and forecast client traffic, taking timely actions to maximize revenue, minimize losses, and support sustainable business growth
Collaborate closely with internal teams such as Customer Success, Sales Engineers, Platform Operations, Revenue Assurance, Self Service, and others to fulfill client requirements and ensure smooth customer transitions
Maintain accurate records of client interactions, activities, and opportunities using internal tools such as Salesforce, Qlik, and Service Utilities
What makes you a strong fit
Proven experience or strong interest in client-facing roles, customer success, account management, or similar environments
Ability to build relationships and understand client business processes and expectations
Strong coordination skills, comfortable working across multiple teams and stakeholders
Data-driven mindset, with the ability to analyze trends, forecast outcomes, and support business decisions
Interest or experience in SaaS, CPaaS, or technology-driven environments
Proactive, solution-oriented approach with a focus on learning and continuous improvement
Fluency in English and Swedish, both spoken and written
Nice-to-have qualifications
Familiarity with CRM systems, traffic monitoring tools, or analytics platforms
Exposure to revenue-related metrics such as gross profit, margins, or retention
Basic understanding of messaging, communications platforms, or digital products
Why you'll love it here
Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you'll have the opportunity to share in our company's success through stock options.
Work-life balance and Well-being - We offer time off when you need it, special leave days for life's big moments, and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.
While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We're proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity - if you have the passion
Benefits
Health insuranceRemote work optionsFlexible scheduleEquity / stock optionsPerformance bonus
Additional Information
Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology - we're shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let's build what's next, together.
What this role is all about
As a Mid-Market Customer Growth Associate at Infobip, you will play a key role in driving customer satisfaction, retention, and business growth for our Tier 2 clients. Your focus will be on building trusted client relationships, understanding their business and technical needs, and ensuring they get maximum value from Infobip's platform. You will work closely with multiple internal teams, contributing directly to revenue growth, operational excellence, and an outstanding customer experience.
Infobip · Zagreb (croatia)