Clinical Support Lead Medical Assistant - Lakeland, FL

About the role

The Clinical Support Lead is responsible for aiding the clinical team in delivering clinical services and promoting health and wellness. This role organizes the health center(s) patient services workflow including managing schedules for patients, teammates and providers and leads the day-to-day health center operations. This role may also perform the duties of Medical Assistant, LPN or Registered Nurse depending on health center patient needs and individual credentials enabling the teammate to perform those clinical functions. ESSENTIAL DUTIES & RESPONSIBILITIES Ensures that the health center(s) has supplies, staff, and resources to allow the effective delivery of patient services and must manage the flow of patients and services in a way that delivers an exceptional patient experience. Primary point of communication for distribution of information to medical assistants and other care team members. Onboards, trains and supports team members and is the primary escalation point for clinical non-provider concerns. Partners with Regional Operations Manager to order supplies, repair equipment, and maintain the health center to provide an outstanding care environment while remaining within budget. Patient care responsibilities include documenting care in patient records, escorting patients to exam rooms, obtaining vitals, completing the intake process, and gathering updates from the patient. Partners with provider to identify and address gaps in care. May perform specimen collection, phlebotomy and point-of-cate lab tests. Prepares and administers approved medications and immunizations via oral, topical, inhaled, intramuscular, subcutaneous, or intradermal from provider orders (as permitted by state regulations and credentials) Participates in patient outreach to drive engagement among eligible patients. Provides outstanding experience to patients and families as reflected in NPS surveys. Ensures adherence with all applicable internal and external quality and operational certifications and requirements. Conducts quality review of the Health Center. Assist with process for ensuring temporary coverage needs across the health center.