Additional Information
Join our dynamic team as an Analyst I on the Epic Patient Access team, supporting critical applications including Epic Referrals, Cadence, Grand Central, and Prelude. In this role, you will leverage technology to help advance Patient Access operations across the organization by improving scheduling, registration, patient movement, referral management, and overall access workflows. As a key member of the team, you will support operational efficiency and effectiveness, enhance the patient and staff experience, improve data integrity and transparency, and help ensure compliance with organizational and regulatory standards.
As an Analyst I on the Epic Patient Access team, you will utilize strong collaboration, analytical thinking, and technical problem-solving skills to support the effective use and optimization of Epic Patient Access applications across the enterprise. This role involves developing expertise in end-user workflows and partnering closely with operational leaders, clinicians, schedulers, registrars, and Information Services teams to support system enhancements, issue resolution, upgrades, and ongoing operational needs.
You will work closely with operational and technical stakeholders to support Epic foundation workflow adoption and optimization efforts across Patient Access functions. Responsibilities include gathering business and operational requirements, translating those needs into system design and build decisions, supporting testing and implementation activities, and helping ensure successful execution of workflow and system changes. This role also contributes to training, documentation, and operational readiness efforts to promote standardized, efficient, and user-centered workflows across the organization.
This role is ideal for individuals who are passionate about the intersection of healthcare operations and technology and who enjoy collaborating with operational and technical teams to improve patient access, streamline workflows, and support high-quality patient care experiences.
**Epic certification in the supported application(s) is preferred. If not certified at time of hire, certification is required within six (6) months of start date.**
JOB RESPONSIBILITIES
Leadership
Take ownership of tasks with sense of urgency and drive them to completion.
Take initiative and suggest what needs to be done.
Communicate to Manager regarding overall issues and roadblocks.
Work with cross-functional teams.
Attend and participate in design and leadership team meetings for the various clinical applications deployed throughout the hospital.
Consult with end users to ensure that clinical system applications and accompanying training programs and materials support global and unique patient care delivery processes.
Professional Growth & Development
Maintain currency in the field by participating in educational opportunities provided by vendors and other customer connections.
Participate in instructional sessions.
Use knowledge to improve skills.
Develop and maintain positive relationships, both internal and external to CCHMC.
Demonstrate teamwork.
Work well with others and foster a positive team environment.
Prepare oral and written presentations.
Project Management
Serve as a resource for application projects and enhancements.
Effective time management and prioritization of assigned tasks.
Ability to scope and estimate work effort for small projects.
Accurate and timely communication of status.
Effectively collaborate across teams.
Customer Support
Provide technical support and problem resolution for known issues.
Develop troubleshooting skills.
Develop critical thinking skills to enable working through details of a problem to reach a positive solution.
Escalate unresolved issues with urgency.
Support a user base through clinical system training and the creation and curation of education and training materials.
Participate in on-call support rotation and learn basic support processes.
Interact with all levels of staff throughout CCHMC in a collaborative manner.
Strong sense of personal accountability.
Model outstanding customer service behavior, including timely and effective follow-up with customers.
Always maintain CCHMC's service standards: Courteous, Attentive, Respectful, Enthusiastic, and Safe (CARES).
JOB QUALIFICATIONS
Bachelor's degree or equivalent combination of education and experience.
0+ years experience required.
Cincinnatichildrens · Worldwide