Customer Quality Engineer

About the role

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality. All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society. Job Summary Objective Works with interdepartmental Engineers / technical colleagues in a team environment to manage key customer accounts for Quality, leading / solving product problems. The Customer Quality Engineer manages strategic customers' accounts with direct customer issues with effective communication and provides superior problem solving / critical thinking skills. The Engineer interacts with others globally while traveling occasionally to customer and other Nidec locations. Job Description Essential Responsibilities Develop strategy to manage specific customer accounts Lead customer quality issue resolution Interacts with customer to satisfy their requirements Understand customer specific requirements Maintain daily quality (PPM / other KPI targets) and cost (internal / external costs) data for all requirements. Actively engage site production team to drive manufacturing improvements Support new business opportunities and new product development programs Gather warranty data, generate warranty charts, analyze trends and prepare warranty report for each assigned OEM to reduce warranty cost Support change management programs customers, and at plant level. Fulfill / Submit all new parts submission (PPAP) requirements Interact closely with cross functional Team to perform Advanced Product Quality Planning (APQP) for new product launches and Advanced Quality Planning (AQP) for product and/or process changes. Key member of FMEA Development serving as key member liaison between Manufacturing Engineering and Design Engineering. Set quality goals and improvement plans Document and utilize lessons learned Review / Improve Control plans Lead / Direct customer issues to closure by gathering appropriate teams and leading problem solving using tools, including: 8D, 5P, 5 Whys, Fault Tree Analysis and other documents, per customer. Additional responsibility may, as necessary, entail New Product Launch activity which would require FMEA Moderator training. Experience: 3+ years' experience Education: Bachelor's Degree Additional Job Details Knowledge/Skills/Abilities: High attention to Detail and Accuracy Analytical thinking and working knowledge of problem solving techniques (i.e. paretos, cause and effect, histograms). Technical thinking and core tool knowledge as well as knowledge of plating, plastic molding, metal stamping and/or welding is a plus. Written and verbal communication with customers (internal & external) Quality engineering / Manufacturing engineering experience in automated high volume production environment within automotive industry. Familiarity with implementation / use of various charts, corrective action programs, simple DOE, and other SPC tools. Limited knowledge of soldering, electronic components and PCB assembly is a plus. Expertise with ISO 14001 / IATF 16949 Strong PC skills (Microsoft Office, Word and Excel and Access). Equal Employment Opportunity and Affirmative Action at Nidec Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf Work Shift Schedule First Shift (United States of America) No Soliciting Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.