Proficient computer skills, including website navigation and usage, Microsoft Office, and e-mail.
Must be able to multi-task and utilize multiple systems at a time.
Must have good written and verbal communication skills
Must have excellent data entry and phone skills
Ability to learn new skills quickly and retain information learned.
Must be willing to make decisions and use judgment in resolving customer problems
Must have a good attendance and performance record
Must be willing to work flexible hours as needed during peak times
Desire to be a team player
Time Type:
Part time
Job Type:
Temporary Seasonal
Job Family Group:
Cust Svc & Call Center
Location Region/State:
Missouri
EEO Statement:
EEO is the Law Poster
EEO Scholastic Policy Statement
Pay Transparency Provision
Benefits
Vision insuranceRemote work optionsFlexible schedule
Additional Information
Job Description:
Needing to earn some extra cash? Looking for an opportunity to work from your remote office? Join our customer service team and help us get educational materials into the hands of kids across the nation. In order to provide excellent customer service during our fall peak season, we are hiring seasonal part-time customer service representatives to process inbound customer service calls, chats, and emails . We strive to provide excellent service by resolving customer issues thoughtfully and completely. Flexible day shift hours available.
Responsibilities include:
Resolve customers' concerns or questions relating to orders, accounts, or products.
Assist customers with navigating Scholastic websites and digital resources.
Assist customers via phone, email, and chat.
Enters various types of data accurately and efficiently into multiple web-based applications.
Engage customers and coworkers with empathy and patience.
Communicates information in a clear and professional manner.
Performs other duties as assigned.
Scholastic · Jefferson City, MO