National Planning & Performance Manager

About the role

National Planning & Performance Manager - Melbourne We are looking for an experienced National Planning & Performance Manager to join our Healthcare division based in Melbourne, VIC. The National Planning & Performance Manager is responsible for end‑to‑end planning and management for a portfolio of major national healthcare customers. Acting as the primary operational point of contact, this role bridges customer expectations with warehouse and transport operations to deliver safe, compliant, cost‑effective, and scalable logistics solutions. As the National Planning & Performance Manager, you will: Serve as the primary operational contact for assigned national healthcare customers. Oversee operational planning for assigned accounts, including volume forecasting and capacity planning. Develop, maintain, and present detailed performance reporting (KPIs, SLAs, service levels, cost drivers). Act as the key interface between customers and internal operations teams (warehouse, transport, planning). Contribute to national account strategy and long‑term operational planning. About you To be successful in the role, you will have: Proven experience in 3PL logistics operations or operational planning. Strong background in performance reporting, data analysis, and KPI management. Demonstrated ability to manage labour planning, cost control, and operational efficiency. Experience supporting healthcare, pharmaceutical, or medical device customers. Exposure to national or multi‑site logistics operations. Experience with WMS, TMS, and reporting/BI tools. What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit www.careers.tollgroup.com You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.