To provide day-to-day operational oversight and staff leadership in all aspects of patient access and patient accounting. Assume responsibility for premier service delivery to all customers and the timely release of a zero-defect billing product.
Required Qualifications 3 Years experience in hospital registration, accounting, and/or business services with demonstrated above-standard performance.
Preferred Qualifications H.S. Diploma or Equivalent
Bachelor's Degree in a related field (or equivalent knowledge/experience in related field).
Essential Functions
Accurately prepares correspondence
Composes correspondence, memos, presentations, flyers, spreadsheets, and other documents as requested.
Researches and gathers data from various sources and generates special projects/reports/summaries. Report generation may involve analyzing statistics and preparing spreadsheets, databases or other documents.
Follows established cash receipt policy and procedure for preparing department daily deposit
Proficient in the use of computer applications to complete documents/work assignments
Reviews and edits materials as requested
Navigates the Sharp Intranet site.
Defines, develops, and implements guidelines, processes, and procedures in a manner that facilitates the achievement of PAS and Sharp HealthCare goals/objectives.
Objectively assesses Sharp HealthCare Institutional Care proposals, promotes System improvements and implements. Participates, as requested by Manager, on system integration forums.
Communication
Conveys commitment to positive communication and continuously demonstrates a positive and professional attitude to all internal/external customers and staff.
Exemplifies professionalism and provides courteous assistance when greeting all customers and staff.
AIDET and engage
Demonstrates strong ability to remain serene during conversations with indignant customer or staff and initiates decisions for resolution.
Creates innovative ideas and techniques that are appropriate when communicating with customers during both verbal and written interactions.
Exceptional skills communicating with all levels of employees on complex or sensitive topics
Conveys complex ideas clearly and efficiently in support of the learning process through thorough and complete knowledge of written grammar.
Responds timely to voicemail, emails, or other correspondence. Keeps voicemail and email messages up to date when out of the office.
Department efficiency and effectiveness
Maintains organized and orderly patient/work areas throughout department.
Orders supplies, forms and equipment, maintains stock per guidelines.
Completes requisitions, work orders and obtains necessary authorizations.
Manages and operates equipment safely and accurately including troubleshooting and calling for maintenance (e.g. fax, copier, printer).
Manages department resources e.g. keys, badges, phones.
Assists Coordinator with office moves, space modifications (including ergonomic evaluations) computer access.
Assures timely, complete, and accurate collection of patient demographic, visit, and insurance information.
Assures effective monitoring of productivity and account quality.
ART form with in 24 hours.
Human resource management
Assist in maintaining appropriate staffing level within assigned area.
OT used in area
Assist in hiring qualified personnel by working with recruitment, performing interviews and making hiring decisions.
Close of posting to hire 30 days
Recognizes individual and team accomplishments and manages up as appropriate.
Self/Peer evaluation two weeks prior to due date
Monthly 1-1Routinely disseminates pertinent information and instructional resources.
QA feedback timely
Robie Happy Half Hour Coaching
Addresses employee concerns related to the work environmen
Benefits
Health insuranceEquity / stock options
Additional Information
Hours :
Shift Start Time:
Variable Shift End Time:
Variable
AWS Hours Requirement:
8/40 - 8 Hour Shift
Additional Shift Information:
Typically Sunday to Thursday, mid afternoon to about 1am. Hours may change based on business needs.
Weekend Requirements:
As Needed
On-Call Required:
No
Hourly Pay Range (Minimum - Midpoint - Maximum):
$30.370 - $37.950 - $42.510
The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.
Sharp · San Diego, CA