Answer incoming calls and emails professionally and efficiently
Schedule appointments and assist with forward booking
Send appointment reminders and follow-up communications
Contact clients regarding overdue services and wellness care
Client Service
Greet clients and patients in a friendly, welcoming manner
Gather and document patient information accurately
Provide exceptional customer service and maintain professionalism during difficult situations
Educate clients on hospital services, wellness plans, and preventive care recommendations
Administrative Duties
Maintain accurate client and patient records
Process payments, financing applications, and pet insurance claims
Prepare estimates and review invoices with clients
Support daily front desk operations and maintain an organized reception area
Team Support
Communicate effectively with doctors and veterinary staff
Provide discharge instructions and schedule follow-up appointments
Assist with additional administrative duties as assigned
Requirements
High school diploma or equivalent required
Previous customer service experience preferred
Veterinary or healthcare experience preferred
Strong communication, interpersonal, and organizational skills
Ability to multitask and remain efficient in a fast-paced environment
Comfortable using computer software, scheduling systems, and other technology platforms
Ability to work collaboratively with clients, doctors, and team members
Commitment to providing exceptional client service and patient care
Physical Requirements
Ability to stand for extended periods
Ability to lift up to 40 pounds independently
Ability to work in a fast-paced veterinary environment
About AmeriVet
At AmeriVet, we believe thriving teams build thriving communities. We provide the support, resources, and growth opportunities needed to help our team members succeed while delivering exceptional care to pets and the families who love them.
At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here's what you can expect when you join our team:
Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
Generous paid time off and holidays, because your personal time matters.
A supportive, collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full-time employees.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
Benefits
Health insuranceDental insuranceVision insurance401(k)Performance bonus
Additional Information
Calusa Crossing Animal Hospital - West Kendall, FL
Calusa Crossing Animal Hospital is seeking a compassionate, customer-focused Client Service Representative (CSR) to join our team. As the first and last point of contact for our clients, you will play a key role in creating an exceptional experience for pets and their families while supporting our veterinarians and medical team.
Schedule
Part-Time Position
Every other Saturday is required
Additional weekday shifts based on hospital needs
Job Summary
The Client Service Representative is responsible for managing client communications, scheduling appointments, maintaining accurate patient records, processing payments, and ensuring a positive client experience from check-in to check-out.
Amerivet · Miami, FL