Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health.
Find your future at Revvity
The Customer Support Field Engineer at Revvity provides expert service and support for diagnostic instruments, focusing on installation, maintenance, and repair, especially in newborn screening laboratories. This r ole is based in Los Angeles, CA with up to 25% travel supporting the Western United States. , to ensure optimal instrument performance, meet maintenance schedules, and drive high customer satisfaction.
Responsibilities
Installation, Maintenance, and Repair : Perform installation, maintenance, and repair of Revvity instruments, aiming for zero service recalls. Provide preventive maintenance and warranty services to contract and non-contract customers.
Business Development : Drive sales of value-added services such as service contracts, upgrades, and laboratory products. Support local sales teams to secure new instrument orders and contribute to company profitability.
Information/Asset Management : Maintain accurate records, manage inventory, and ensure proper handling of company assets like tools and vehicles.
Continuous Skill Development : Participate in ongoing technical and professional development to enhance customer service and maintain certifications.
Physical Requirements:
Regular walking, standing, and use of hands for handling tools and equipment.
Occasional lifting of up to 100 pounds.
Must be able to operate a motor vehicle safely for travel within the assigned territory.
Requirements
Associate's degree or 2 years Military Eperience.
Valid driver's license and knowledge of laboratory safety practices.
Bachelor's degree in Life Sciences, Electronics, Mechanics,
Mass Spectrometry knowledge.
Benefits
This role emphasizes professionalism, technical expertise, and customer satisfaction, while also supporting business growth through service and sales efforts.#LI-MB1What do we offer?We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:Medical, Dental, and Vision Insurance OptionsLife and Disability InsurancePaid Time-OffParental BenefitsCompassionate Care Leave401k with Company MatchEmployee Stock Purchase PlanLearn more about Revvity's benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.*For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.Health insuranceDental insuranceVision insurance401(k)Paid time offEquity / stock optionsPerformance bonusParental leave
Additional Information
Job Title
Field Service Engineer-Los Angeles
Location(s)
Los Angeles
Revvity · Los Angeles