Assume the role of expert and specialist, trusted with the responsibility of managing and nurturing your designated client portfolio.
Review impact of new features and fixes and assess those against customers organizational needs
Assist in configuring Varicent specific solutions based on customer requirements as requested
Generate and communicate monthly performance and support metric reports
Analyze usage data and metrics to identify remedial actions required
Help implement remedial actions for proactive maintenance
Support other team members by troubleshooting errors, bugs & technical hurdles and advising on best practice for optimizations - upskilling the team in the process
Take initiative in identifying growth opportunities
Collaborate with our team to achieve sustainable project and product growth
Participate in Success Planning Workshops to drive Customer Success initiatives through Customer Success Planning
Work with internal stake holders to review change management process and propose future state where possible
Requirements
At least 7 years of experience in IT Consulting, Enterprise Software Implementation
Bachelor's Degree or higher in a technical field or a related business discipline
Prior experience with Query Based Languages and Relational Databases
Technical data skills including strong experience with SQL, data manipulation, Microsoft Excel
Time management: organize work schedules ensuring deadlines are always met
Strong business communication skills
Experience in gathering and interpreting requirements and matching those with product capabilities
Ability to empathize with customers and understand their needs at every stage of the software lifecycle
Initiative and ability to work with minor oversight Ability to adapt to evolving and changing processes
Preferred: Hands on experience of Varicent software products (Administering, implementing, and/or supporting
Success Outcomes
1-3 Months:
Candidate should be familiar with company culture, policies, and internal systems.
Training and onboarding should be complete.
Candidate will learn the various sources to obtain information.
Begin client and CSM introductions.
Participation in team meetings and events.
4-6 Months:
Candidate should be able to manage their clients fairly independently and adhere to the VIP program.
Candidate will begin to prioritize their own work and demonstrate problem resolution, personal growth, and adaptability
7 Months and Beyond:
Candidate will be given a full client portfolio. After 12 months should be able to perform all duties of a TAM, including performing a complete Annual Health Check
Varicent is also committed to compliance with all fair employment practices
Benefits
Health insurance
Additional Information
At Varicent, we're not just transforming the Sales Performance Management (SPM) market-we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM , 2023 Ventana Research Revenue Performance Management (RPM) Value Index , Gartner Peer Insights , 2024 Gartner SPM Market Guide , and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here's why you'll thrive at Varicent:
Innovate with Purpose: Build impactful solutions for customers worldwide.
Join Excellence: Work in a diverse, collaborative, and innovative team.
Shape the Future: Lead in redefining revenue optimization.
Grow Together: Unlock your potential in a supportive environment.
Join us at Varicent-where your talent and ambition meet limitless opportunities for success!
Varicent's Customer Success team is actively seeking a Technical Account Manager with an analytic mindset and a keen focus on data. The dedicated TAM will partner with a portfolio of customers to achieve long-term goals, while developing strong relationships, and adapting to our evolving product offerings. The successful candidate will coach and enable their client contacts on technical needs, new feature adoption, encourage model optimization, and facilitate the extension of the existing VIP agreement. This role was created to support client's varying and unique technical needs during every stage of their software lifecycle journey.
Varicent · Austin, TX