Use a coaching style to advise managers on the application of Sky ER policies and processes on complex, sensitive and high-risk cases.
Use adept judgement to identify risk areas during conversations with managers / review of case management data and MI and take immediate remedial action where required. Be clear with managers what is within their scope to decide.
Stretch manager thinking to consider implications of their decisions from an employee and business perspective.
Provide feedback to managers to help build their knowledge and skills.
Audit and review quality of line manager case management during and after case conclusion, in line with audit requirements and to ensure due diligence - in terms of documentation, delivery, timescales etc.
Ensure that all case related interventions are captured accurately on the Case Management tool within set timescales and within set data protection guidelines to ensure no business risk.
Make judgements and advise managers where Occupational Health (OH) input is required and raise to OH.
Identify common policy / process queries / misconceptions, and where required investigate the scope/scale of the issue and discuss with ER Managers.
Continually seek opportunities that will reduce the number of escalated cases.
Support the ER Managers in the design and development of ER policies, processes and supporting material.
Contribute to continuous improvement activity, for example upskilling managers and process improvements.
Provide advice & guidance as a skilled ER specialist on business led initiatives.
Requirements
Experienced in an ER or HR generalist role, where you have handled complex ER cases, ideally including complex grievances.
Experience in providing complex HR and ER advice and direction to Managers, ideally from Team Leader to Senior Director.
A broad understanding of HR policy and employment legislation.
An ability to balance the needs of our employees, the business and employment legislation to assess risk and support managers in making the best decision for all.
A continuous improvement approach, ideally with experience of improving ER or HR Service processes or ways of working.
Team Overview:
Human Resources
The Rewards:
There's a reason people can't stop talking about #LifeAtSky! Our great range of rewards really are something special, here are just a few:
Access to free NOWTV, for streaming all your favourite shows
A generous pension package
Private healthcare
Discounted mobile and broadband
How You'll Work:
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.
We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more during the recruitment process.
Your Office Base:
Livingston Watermark House
Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles.
Or Osterley
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.
On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.
Inclusion:
At Sky we don't just look at your CV, we're more passionate about who you are and your potential. We also know that
Benefits
Health insurance
Additional Information
The Employee Relations Team support high level/complex ER cases, delivering consistent and clear advice to line managers on the application of Sky policies and processes to ensure managers are acting in accordance with statutory requirements, within the agreed SLAs and making sure that the approach is congruent with our employer brand and our values.
Sky · Livingston, Watermark