Enabling collaboration across multiple disciplines and functions for programmes and complex projects, ensuring clarity on responsibilities and deliverables for each discipline
Communicating the value and impact of user research decisions for projects and programmes to a wide range of audiences in a clear and compelling way
Acting as a key contact for stakeholders, managing expectations, influencing decisions, and resolving risks, conflicts, and alignment issues within defined authority and escalating when necessary
Shaping and evolving guidelines and standards to drive scalability, consistency, quality, accessibility, and inclusion in user research and design, and ensuring all outputs comply with necessary regulations
Supporting user research capability by coaching and mentoring colleagues, sharing best practice, contributing to community engagement, and proactively improving your own user research skills
The skills you'll need
Other key skills and experience you'll need:
Experience defining and leading user research projects and programmes at pace, using agile delivery methods
Strong skills in design thinking, research, data analysis, and facilitation
Experience supporting user research capability development including coaching and mentoring, as well as sharing constructive feedback and knowledge with colleagues
Additional skills and experience that will be beneficial:
Familiarity with more complex corporate banking platforms, products and services and recruiting niche B2B users for research, particularly through liaising with customer facing teams
Experience of developing new and enhanced customer experiences within complex and constrained legacy systems
Hours
35
Job Posting Closing Date:
23/06/2026
Ways of Working:Remote First
Benefits
Remote work options
Additional Information
Join us as a Senior UX Researcher
In this dynamic role, you'll have the chance to make a real impact by contributing to the user research and experience design strategy, as well as leading the delivery of associated strategic initiatives
You'll lead user research for mid-size and increasingly complex projects, ensuring designs are user-centred, inclusive, and aligned with experience design, business area, and enterprise strategies
This is an opportunity for you, as an evolving leader, to lead teams toward achieving project goals while continuing to develop your leadership skills and capabilities
We are offering this role for a period of 12 months
Royal Bank Of Scotland · London, UK