Broadband Technician Lead - System

About the role

The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions. Armstrong is an Equal Opportunity Employer.

Responsibilities

• Prioritizing, scheduling and reporting of system maintenance activities to achieve system goals
• Work in a team environment with installation, construction and inventory leads to complete critical projects on time
• Perform proof of performance scheduling, testing, reporting, and documentation
• Work directly with corporate engineering to prioritize, plan and deploy system augments
• Monitor all NOC reports, service call sheets and system problem reports, responding as required to maintain network integrity
• Participate in and execute required and random weekly/monthly EAS testing and statewide reporting
• Schedule, provide and recommend technical training for technicians
• Support technicians after-hours
• Participate in on-call rotation

Requirements

• 3+ years system maintenance experience preferred
• Strong knowledge and experience working with fiber; splicing and troubleshooting
• D etailed knowledge of signal level meters
• Ability to work as team leader or independently as required by current priorities
• General PC knowledge; MS Excel, Word, PowerPoint preferred
• Detail oriented: Exceptional organization and record keeping skills
• Must be self- motivated, have a positive attitude and a strong desire to learn new technologies and equipment
• Excellent customer interaction skills
• SCTE and NCTI completions preferred

Additional Information

The position of Broadband Technician Lead (System) will oversee the day-to-day technical and plant maintenance and operations of the HFC and FTTH plants, head ends, hub sites and other facilities as required.

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