Director, Marketing Planning & Operations

External

Lendingclub · San Francisco, CA

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DocumentationLeadershipMoveNegotiationStrategic PlanningVendor Management

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About the role

As a senior leader within Marketing, you will serve as the operational center of gravity for a high-performing marketing organization-driving how the team plans, prioritizes, and executes against business objectives. This role sits at the intersection of strategic planning and execution. You will own the rhythms, processes, and frameworks that keep a complex, multi-channel marketing function running with clarity and accountability. You are a force multiplier-making the team faster, sharper, and more coordinated while building systems that scale.

Responsibilities

Drive Planning & Goal Management

Own the annual and quarterly marketing planning process, translating business objectives into prioritized initiatives and measurable goals

Maintain clear alignment between day-to-day execution and strategic priorities

Surface risks, gaps, and trade-offs with a consistent operating cadence

Own the Integrated Marketing Calendar

Build and manage a centralized marketing calendar across campaigns, brand, product launches, and strategic initiatives

Ensure visibility across workstreams, proactively managing dependencies and resolving conflicts

Lead Campaign & Program Operations

Oversee cross-channel campaign execution from brief to launch, ensuring on-time and high-quality delivery

Establish and maintain clear operating standards for how work gets done

Scale Operations Through AI & Automation

Identify and implement AI-powered tools and workflows to automate repeatable marketing operations tasks

Drive adoption across planning, campaign execution, reporting, and documentation

Manage External Partners

Lead vendor onboarding and management, including RFPs, contract negotiation, and performance oversight

Ensure partners are set up to deliver against business goals

Run Team Rhythms & Operating Cadence

Design and lead the marketing organization's operating cadence, including leadership meetings, planning sessions, and executive reporting

Ensure meetings are efficient, outcomes-driven, and aligned to priorities

Build and Evolve the Marketing PMO

Establish and mature PMO practices, including workflows, governance, and project management standards

Drive adoption of tools and processes that enable scale and consistency

Lead and Develop Talent

Manage and develop 1-2 direct reports

Build and strengthen planning and operations capability within the team

About You

10+ years of experience in marketing operations, strategic planning, program management, or a related field; including 6+ years in people management

Proven ability to drive planning processes and hold a complex organization accountable to its commitments

Exceptional communicator and cross-functional influencer - you align people without authority and move things forward

Extremely high attention to detail - you catch what others miss and hold the bar without slowing things down

Built or implemented AI-powered workflows that meaningfully changed how a marketing or operations team works - automating repeatable processes, reducing manual lift, and driving adoption across the team. You know the difference between experimenting with a tool and actually operationalizing it.

Strong vendor management experience, including RFPs and contract negotiation

Highly organized with the ability to manage competing priorities across a fast-moving team

A builder - you create structure where there isn't any and improve systems that already exist

Bachelor's degree in a related field or equivalent experience

Work Location

San Francisco

Time Zone Requirements

Primarily PT

While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements

As needed travel to LendingClub offices and/or other locations, as needed.

Director, Marketing Planning & Operations

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