Temp Staff (Admin CS)

Requirements

• Previous customer service or administrative experience is a plus
• Skills and Competencies:
• Strong communication and listening skills
• Good written communication skills, including the ability to craft clear, professional, and empathetic email responses
• Effective problem-solving and analytical abilities
• Basic technical proficiency (basic computer literacy, basic knowledge of excel, quick learning of new systems, able to navigate different systems)
• Good time management and multitasking abilities
• Able to work both collaboratively and independently
• Personal Attributes:
• Good emotional intelligence and patience
• Quick learning and adaptability
• Professional attitude and reliability
• Pleasant disposition with good interpersonal skills
• Strong integrity and drive for excellence in work
• Working Hours: Mondays to Fridays - Office hours
• Contract Period: 8 months
• Salary: $2650/month
• Location: Buona Vista
• EA License No: 96C4864
• Reg. No.: R24121728 EUNICE WOO JING QI

Additional Information

Job Scope: 1. Administrative Support Manage Case Management system admin operations including role assignments, basic report generation and category maintenance Assist with corporate gifts management and coordination Assist with adding and removing of Billing Contacts for organisations 2. Mail and Courier Management Prepare outgoing mail (registered, local and overseas) for postage Coordinate courier deliveries and pickups with proper record keeping Follow up closely to ensure timely delivery and pickup completion 3. Customer Service Operations Provide professional customer service by responding to enquiries across CSC service touchpoints within Service Level Agreement Handle customer enquiries, support L1 on clarifications where required, and assess and route/escalate cases to appropriate teams (L2/L3) in accordance with established workflows

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