Resolve billing issues and/or accurately calculate bills with correct rate applications, processing of appropriate work orders as required, while adhering to all Company billing policies, procedures and state regulations.
Requires attention to detail and use of a range of analytical and problem-solving skills and good judgment to perform Special Billing functions to include: Bill Review
Implausible Meter Readings
Out-sorts
EMMA Billing Errors
EMMA Invoicing Errors
Device Errors (including meter change errors and mixed meter corrections)
Billing adjustments
Billing edits
Usage analysis
Rate changes
Unmetered Services
Recalculation of bills
Billing Inbox Tasks
Customer Billing Representatives may assist with updating of Billing procedures
Adhere to department work schedule and complete all assigned tasks in timely manner
Required Qualifications
Possess strong verbal and written communication skills
Effective problem-solving skills with attention to detail and the analytical ability to evaluate complex data and apply good judgment to take appropriate follow up actions as needed while working without close supervision.
Strong PC skills are required along with proficient knowledge and use of Microsoft Excel and Word applications
Must possess superior arithmetic skills and ability to use a calculator
Must have good organizational skills and the ability to handle multiple tasks with frequent interruptions
Must be highly productive and results oriented
Experience/Training: 1-3 years of experience working in a customer service /billing environment
Must possess thorough knowledge of customer service practices, policies and procedures, including customer accounting, billing, and rates or demonstrate the ability to learn.
Must be proficient in use of the SAP customer information system or demonstrate the ability to learn
Required Education: High school diploma or equivalent GED
Competencies
Growth & Continuous Improvement
Initiative & Change
Focused on Results
Customer Centric (internal and/or external)
Communication
Collaboration
Leadership (people managers/leaders)
#LI-KG1
Company:
ROCHESTER GAS & ELEC CORP
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardl
Benefits
Competitive benefits and growth opportunitiesGenerous performance‑based bonuses12% 401(k) matchComprehensive health, dental, and vision insuranceTuition reimbursementProfessional development and clear career‑advancement pathwaysJob SummaryBilling Representatives process appropriate work orders as required and may assist with updating of Billing procedures. Must maintain customer confidentiality and ensure familiarity with and compliance to all Rochester Gas & Electric policies, standards, and procedures.Health insuranceDental insuranceVision insurance401(k)Performance bonus
Additional Information
Company: Rochester Gas & Electric , an Avangrid Company
Department: Customer Service
Job Title: Representative - Customer Billing
Location: Rochester, NY
Work Model: Office
The salary range for this position is dependent upon experience, ranging from $49,760.00 to $62,200.
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