Customer Support Engineer

About the role

Customer Support Engineer - Hybrid - Gothenburg, Sweden We seek a Customer Support Engineer to join our team at Microdeb in Gothenburg, Sweden! About the role We're looking for a Support Engineer to join our team in Gothenburg. This is not a ticket-shuffling role. You'll be the person customers rely on when something breaks, when a query won't return, when a deployment misbehaves - and you'll have the technical depth to actually fix it, not just escalate it. You'll work across SQL databases, light development tasks, and customer-facing troubleshooting, with modern AI tools as a core part of how you work. What you'll do Own customer issues end-to-end, from first contact through root cause and resolution. Diagnose and resolve database problems: query performance, indexing, locking, data integrity, backup and recovery. Write and review SQL - from quick investigative queries to stored procedures and schema changes. Read, debug, and occasionally patch application code to identify the source of issues. Reproduce bugs in test environments, file detailed reports for engineering, and follow through. Build internal tools, scripts, and automations that reduce repeat work and speed up diagnosis. Use AI tools (Claude, Copilot, internal LLM workflows) to accelerate investigation, draft responses, generate queries, and analyze logs. Improve documentation and runbooks so the next person resolves the same issue faster. What we're looking for Solid hands-on experience as a DBA or in a database-heavy support or engineering role. Strong SQL skills - you can write complex queries, read execution plans, and tune performance without reaching for a tutorial. Working knowledge of at least one general-purpose language (Python, C#, Java, JavaScript, or similar) - enough to read a codebase, debug, and write small fixes or tools. Fluency with AI-assisted workflows: you already use LLMs daily for coding, investigation, and writing, and you have opinions about where they help and where they don't. A bias for action: you'd rather dig in and reproduce the issue than wait for more information. Clear written and verbal communication in Swedish and English - you can explain a technical problem to a non-technical customer and to a senior engineer in the same day. Based in or willing to relocate to Gothenburg. Nice to have Experience with cloud databases (Azure SQL, AWS RDS, Snowflake, or similar). Familiarity with observability tools (Datadog, Grafana, OpenTelemetry). Exposure to CI/CD and infrastructure-as-code. Swedish language skills are a must for this role. Why this role You'll see more of the product, the codebase, and real customer problems than almost any other role. Support engineers here move into platform, backend, or SRE roles when they want to. We invest in AI tooling and expect everyone to use it well - not as a gimmick, but as leverage. Here is a little window into our company: Microdeb is a leading provider of integrated payment and order management solutions, helping businesses modernize their payment ecosystems. With years of experience, a dedicated team of experts, and a passion for technology, we continuously innovate to meet the evolving needs of our clients. Microdeb was acquired by Valsoft and now operates under the Aspire Software portfolio. Aspire Software, the operational arm of Valsoft, operates and manages Valsoft's global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio. The successful candidate will be based anywhere in Sweden, working in a hybrid work model from our office in Gothenburg! About You : Required Bachelor's degree in Computer Science, Software Engineering, Information Systems, or equivalent practical experience 2+ years in a technical support, DBA, or software engineering role with direct customer or stakeholder contact Demonstrable SQL expertise: joins, window functions, CTEs, indexing strategy, query plan analysis, and performance tuning on a major RDBMS (SQL Server, PostgreSQL, MySQL, or Oracle) Hands-on experience administering databases: backups and restores, user and permission management, monitoring, and incident response Proficiency in at least one programming language (Python, C#, Java, JavaScript/TypeScript, or similar) sufficient to debug application code and write small utilities Working knowledge of Git and standard development workflows (branches, pull requests, code review) Experience using AI coding assistants and LLMs as part of a daily workflow - writing prompts that produce useful output, knowing when to verify, knowing when not to use them. Strong written and spoken English. Eligible to work in Sweden Preferred Experience with cloud-hosted databases (Azure SQL, AWS RDS or Aurora, Google Cloud SQL, S