One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.
Skills & Knowledge
Excellent verbal and written communication skills
PC literate, including Microsoft Office products, Windows environment; as well as a variety of in-house databases.
Must meet minimum typing requirements (35 WPM).
Strong organizational skills
Ability to apply logic to interpret information and make sound decisions.
Ability to multitask in fast paced environment.
Ability to work in a team environment and/or independently.
Ability to meet or exceed Performance Competencies
Ability to meet all attendance expectations.
Responsibility and ownership to ensure callers receive the highest possible customer experience.
Resilience in changing situations.
A can-do attitude!
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
Benefits
Health insuranceDental insuranceVision insurance401(k)Paid time offFlexible schedule
Additional Information
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Intake Data Entry
Location : Elgin, IL.
Hours : 9am-5:30pm and 10:30am-7pm
PRIMARY PURPOSE : To provide excellent service confirming appropriate data administration for claim handling.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Confirm data for appropriate administration purposes.
Audit data for appropriate administration purposes.
Make and respond to phone calls as necessary to further aid with data accuracy and claim handling.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned.
Perform tasks based on the needs of the company or differing situations.
Sedgwick · Elgin, IL