Manager, Strategic Relationship Management - Deloitte University

About the role

The Executive Accelerators (XA) team has been instrumental in helping thousands of executives deliver results that are anything but business-as-usual. Our teams design both physical and virtual environments that enable leaders and their teams to reach their desired outcomes together. We are looking for authentic, motivated, organized, and creative team members with a strong sense of self-awareness and emotional intelligence. You are excited to learn new things and are energized thinking about how to help businesses solve their toughest challenges, particularly in a team setting. Specific background, expectations, and experiences vary by role. In Executive Accelerators we drive 1) clients to advance their careers, the effectiveness of their teams, and their business performance, 2) account teams to deepen relationships with clients through their career arcs and in critical moments that matter, and 3) firm growth priorities by providing unique market-shaping experiences and programs. In this role you will interact extensively with senior Deloitte clients in all industries and functions. Work you'll do Executive Accelerators is searching for aManagerto join the Executive and Team Experiences team. This is an exciting opportunity to work with a wide array of clients to solve exciting business challenges, stretch your critical thinking and problem-solving skills, and network with executive-level clients as well as Deloitte leaders. The Experience Manager plays an integral role in the success of various types of experiences, including: Experience Design: Driving the experience design process. This includes drafting initial experience design documents, leading the design feedback and iteration process with XA teams and Deloitte teams, overseeing content curation and creation, reviewing all experience materials, and conducting pre-experience interviews as appropriate. We are looking for someone with strong design thinking and creative problem-solving skills who has a passion for creating innovative, dynamic, unique experiences for our clients and account teams. Experience Delivery: Managing day-of experience delivery on an ongoing basis, which includes live synthesis of key insights and take-aways during the experience, helping to identify opportunities for in-session design or delivery changes, leading breakout groups, and facilitating some experience modules. We are looking for someone with strong executive presence and who has a knack for operating in ambiguity. People Leadership: Mentoring and apprenticing teams will be a core part of your role; providing both formal and informal instruction, direction, and feedback to Experience producers and other junior staff. We are looking for someone who thrives on team-centered people leadership and who is energized by coaching and mentoring others. Project Management: Owning project management for assigned experiences, which includes setting, communicating, and tracking milestones and objectives, proactively identifying risks, leading meetings with XA and Deloitte teams, and leading and/or participating in client interviews. You will typically manage the relationship with Deloitte account teams and support the experience lead in managing client relationships. We are looking for someone with strong project management skills, stakeholder management skills, and an attention to detail. XA Program Support: In addition to delivering experiences, you may also have the opportunity to support national or local special projects as well as test creative and innovative approaches that could be leveraged in the Executive & Team experience portfolio. We are looking for someone who excels in a collaborative team environment and is energized by challenging the status quo.

Requirements

• In this role you will exercise skills in the following areas:
• Strong client relationship development and management skills
• Owning multiple workstreams
• Operating effectively in ambiguity, including making in-the-moment adjustments and making decisions when not all information is available
• Apprenticing, coaching, mentoring, and developing team members
• Supporting and guiding teamwork, collaboration, and conflict management
• Demonstrating ability to synthesize conversations in real-time (making connections, drawing out themes, etc.)
• Demonstrating strong business writing and communication skills, as well as structuring and storyboarding capabilities
• Championing partnerships and successful working relationships with internal and external stakeholders
• Demonstrating ability to resolve customer service issues and offering innovative solutions to meet or exceed customer expectations
• Diagnosing problems using formal problem-solving tools and techniques
• Examining business needs to identify opportunities or obstacles, and analyzing complex business issues to develop solutions

Additional Information

Position Summary *This is an in-office role and onsite in the Deloitte University Westlake office.

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