International Service Engineer

About the role

- Execute international and local field service within BU Heat & Gas Systems' 360 service portfolio that are received through the International Marine Service Desk. - Diagnose, solve and report solutions and improvements on board of vessels to definitively solve the customer's problem even when third party equipment or installations are involved. - Perform troubleshooting with full autonomy on board of vessels in the requested port, and if needed, sail with a vessel until the problem is solved. - Provide qualified service on customers' equipment. - Provide on-site training on BU Heat & Gas Systems' products for customers. - Get central help proactively and use the ISE network and then report the findings to keep colleagues informed. - Build relations to customers and crew. - Produce service reports and document performed field service as per guidelines. Ensure timely and compliant submission of all required paperwork, reimbursement claim upon completion of the service. - Assist in the review and development of Standard Operating Procedures. - Work together with other International Marine Service team members as a team, and act as a technical support backup to Global Technical Specialists and Global Coordinators if required. - Work weekdays and weekends on a rolling schedule, and when needed outside normal working hours. - Travel extensively to execute marine service jobs, participate in trainings, team meetings etc., primarily in the own region (Northeast Asia) but also globally when needed. What you know: Main Competencies: - Possess in-depth knowledge of marine products, particularly those related to BU Heat & Gas Systems' products operating principles. - Have general troubleshooting skills and realise performance audits of marine products and applications within BU Heat & Gas Systems. - Have a good understanding of PLC and Control systems, as well as operation and maintenance of mechanical and electrical devices. - Capable of effective communication with customers. - Fluent in both written and oral English. CET-4 or above. - Good reporting skills. Attitude： - Target oriented, ability to meet deadlines and work under pressure. - Independent and situational, take responsibility for actions with a 'can-do' attitude. - Service minded and customer oriented. - Willing to travel frequently. We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.