Ability to listen to customer problems, work with the sales team, and demonstrate a solution
Provide Proof of Concept service to pre-sales clients and maintain an ongoing customer relationship
Ongoing technical touchpoints/health checks with existing customers
Work in a fast-pace environment under minimal supervision
Share best practices with other SE's to enhance quality of service and efficiency
Develop subject matter expertise in assigned products and solutions
Willing to travel regionally for customers facing activities, as well as marketing and user group events
Channel feature requests to Product Management to enhance Trend Micro products
Deliver partner presentations, events and webinars
Requirements
Computer Science degree or diploma or combination of education and pre-sales experience in Security Software and Systems
Experience working with various Microsoft/Linux software and systems
Solid multi-tasking, troubleshooting and problem resolution abilities
Self-starter with the ability to quickly learn new concepts and technology using self-paced learning management platforms
Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients including administrators and C-level executives
Relevant Work Experience:
Knowledge of Anti-malware, Intrusion Detection and Prevention, Data Loss Prevention, File Integrity Monitoring, Email and Web Security, Syslog, SIEM solutions
Understanding of MITRE Attack Framework and/or security operations center (SOC) functions
Experience with Infrastructure as Code (IaC) tools such as Cloud Formation, Terraform etc.
Desired Training/Certifications:
AWS / Microsoft Azure / Google Cloud Certifications
ECIH - Certified Incident Handler
CISSP - Certified Information Systems Security Professional
Linux/Solaris/UNIX System Administration
If this sounds like you or someone you know, get in touch or share this opportunity!
Benefits
Health insuranceVision insurance
Additional Information
TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.
At TrendAI™, we're always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.
AI Fearlessly.
Location: the ideal candidate will be located in Panama City or Guatemala.
Position Summary:
We want you to drive compelling demo's and proof of concepts (PoC's) showcasing our security automation capabilities, integration with third party services for optimization and helping the customer understand how to lower their time to identify and contain threats. A strong passion for customer success is critical to the role and collaboration within a radial web organization.
Trend Micro · Panama City