Field Service Technician

About the role

BW Packaging is driving performance at the intersection of people, technology, and customer care. As part of the privately held Barry-Wehmiller family, we unite a global team of packaging experts with a clear purpose: People Who Care, Building Solutions that Perform. We take on our customers' toughest challenges as our own - delivering both innovative and enduring solutions that set the standard for value and performance. Our strength comes from our people and the power of our brands - trusted names in packaging that are known worldwide for engineering excellence, application expertise, and lifetime commitment to customer success. Truly Human Leadership guides our belief that exceptional business results and profound respect for people together provide the foundation of enduring success. We are committed to forging lasting partnerships with our customers, earning their trust through integrity, expertise, and execution. With our full range of packaging solutions and long term partnership and service, we help customers achieve operational excellence today while building the future of packaging together. Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world. Job Description: At BW Packaging , we are at the forefront of the industry when it comes to designing and manufacturing cutting-edge solutions for end-of-line packaging equipment, labeling and converting, packaging automation, and systems integration. With a global presence encompassing nine manufacturing facilities and a team of over 800 experts, we are proud to be a trusted partner for our customers around the world, with installations spanning more than 50 countries. Our extensive range of products and service network offers innovative technology and unparalleled technical support for manufacturing companies operating in various global market segments. From food and beverage to pharmaceuticals, household goods, automotive, and more, we cater to diverse industries such as container manufacturing, wine and spirits, consumer product packaging, converting, paper, and beyond. With decades of experience, our packaging professionals excel in providing efficient solutions in areas such as robotic applications, packaging line design, integrated systems, palletizers and depalletizers , automated can-end and product-handling equipment, cartoning , case and tray packing and forming, as well as a wide range of labeling solutions including pressure sensitive, roll-fed, and shrink-sleeve options. Additionally, we specialize in converting and finishing solutions, advanced conveyance technology and controls, unwrappers , and destrappers . Job Summary : Our team of Field Service Technicians is dedicated to providing exceptional support and service to our customers worldwide. Working both independently and collaboratively, our technicians ensure the successful installation, maintenance, and optimization of equipment at customer sites. This position requires frequent travel, estimated between 60-80% of the time. We are seeking skilled Field Service Technicians who are passionate about delivering high-quality customer service and are adept at finding innovative technical solutions. Key Responsibilities/Complexities: Troubleshoot and resolve mechanical, electrical, and software issues on equipment at customer sites, ensuring customer satisfaction. Assist in the installation, startup, and testing of new equipment, providing guidance to customer personnel on proper operation and maintenance practices. Cultivate and maintain strong customer relationships through effective communication and diplomacy. Collaborate with team members to optimize efficiency and effectiveness in service delivery. Build and maintain customer relationships. Required Education and Experience: A two-year post-high school diploma/certificate in electro-mechanical technology and a minimum of 3 years related experience, OR a high school diploma and a minimum of 7 years relevant experience. Proficiency in mechanical, pneumatic, and control systems, with a solid understanding of material handling practices. Ability to read and interpret technical documents such as engineering documents, operation and maintenance instructions, bills of materials and procedure manuals. Ability to write reports and business correspondence Ability to effectively present information and respond to questions from groups of leaders, clients, and customers. Strong time management skills to balance multiple projects with the potential of phone calls and simultaneous inquiries. Strong interpersonal and customer relations