Complex solutions and services business won for CDW.
Customer Engagement and Activity- Highlighted by customer/internal feedback and adhering to SLA's and/or agreed timeframes throughout an engagement
Design Quality and Accuracy - Ensuring the service we provide to the customer meets expectations and also support sales with positive opportunity outcomes
Customer Engagement - Regular engagement with existing and prospective customers, ensuring satisfaction, retention and a profitable outcome for customers and CDW.
Customer Facing
Solution owner and key contributor, providing business and technical expertise to support broader solution efforts.
Build trust and clarity by translating customer needs into actionable technical insights. - Being an experienced and confident presenter to groups of decision makers, ensuring technical and commercial experience is exacted to the customer
Multi-Vendor / Technology Expertise
Specialise in multiple technologies that sit within a domain and have broad knowledge across vendors and product categories to assess compatibility and recommend optimal solutions in line with desired business outcomes.
Utilise vendor-specific tools, training certifications and resources to support credibility, solution design and validation.
Strong understanding of technologies eco-system that sit within your aligned Go-To-Market, with the ability to articulate where required their importance to the project.
Technology Recommendations
Lead the process of advising the customer on best technologies and vendors to support their needs based on their desired outcome, including those that may sit outside your teams
Go-To-Market.
Suggest and provide quotes and outcome benefits for product add-ons that enhance existing customer environments without requiring major redesigns.
Focus on incremental improvements that deliver value and align with the customer need and CDW's portfolio.
Capture Requirements
Conduct structured discovery to capture customer's technical requirements, ensuring completeness and clarity.
Validate business requirements by gathering full comprehension of the desired outcome of this and other linked customer projects.
Document findings in line with CDW's standards to inform design and delivery planning.
Proposal Creation
Using the latest version of the proposal template, support the creation of the document whilst working with other aligned members of the Solution Sales team.
Produce to an exemplary standard, technical high level design documents in
Additional Information
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Job Summary
CDW's Solution Sales organisation is in place to collaborate with sales and to be responsible for delivering high value outcomes and experiences to our existing and prospective customers across a variety of technology growth pillars including Hybrid Platforms, Modern Workspace, Security and Digital Enablement.
The Solution Sales organisation is made up predominantly of specialist sales and various levels of Architects (presales technical resource).
The role of the Senior Solution Architect is focused on the following core areas:
Driven overlay resource focused on supporting the delivery of successful financial metrics for the business through technical and services engagements with the customer.
Solution owner supporting the creation and execution of a customer's requirements based on their desired business outcome.
Creation of documentation based on your technical design that delivers against the customer's business needs, targets and KPIs.
The primary purpose of the Senior Solution Architect is to be an overlay support function with compute, storage and data protection, trends, solutions and Professional & Managed Services specialist knowledge to lead business outcome engagements from start to finish on opportunities from proactive sales engagement with aligned account owners.
The Senior Solution Architect is a contributor-level specialist who translates a customer's business outcome requirements into high-level technical design and sales outcomes. Leveraging their own and other team members vendor expertise and CDW's service portfolio, they support bids, promote aligned solutions, and contribute to proposal creation and customer presentations with precision and responsiveness. Senior Solution Architects also support other departments, including Sales, supporting campaigning into accounts with a view to winning future projects, and the OCTO function within CDW, sharing customer insights from project engagements to support engagement with customers in the future.
Cdw · London, UK