Travel Lead

Responsibilities

• Travel & Expense Operations:
• Execute and support end-to-end travel and expense processes, including booking support, expense claims, and approvals
• Ensure adherence to travel and expense policies across all requests and transactions
• Act as a point of contact for employee queries, issue resolution, and escalations
• Queue & SLA Management:
• Manage daily operational queues (travel requests, expense claims, exceptions)
• Monitor workload, backlog, and aging to ensure SLA adherence
• Prioritize and resolve tickets based on urgency and impact
• Policy Compliance & Governance:
• Review transactions for policy compliance and flag deviations
• Handle exceptions, approvals, and policy clarifications
• Maintain logs of violations, exceptions, and resolutions for audit purposes
• Issue Resolution & Escalation Handling:
• Resolve complex or high-impact cases related to travel disruptions, claims, or system issues
• Coordinate with internal teams or external providers (e.g., TMC, card providers) for resolution
• Escalate critical issues appropriately and ensure closure
• Audit & Controls:
• Ensure all transactions are audit-compliant with proper documentation and approvals
• Support internal and external audits by providing required documentation and trackers
• Maintain audit trails and compliance records
• Reporting & Performance Tracking:
• Track key operational metrics such as SLA, turnaround time, compliance, and backlog
• Prepare reports and dashboards to monitor performance trends
• Support root cause analysis (RCA) and corrective actions
• Continuous Improvement:
• Identify opportunities for process improvement, automation, and efficiency gains
• Support implementation of standard processes and best practices
• Contribute to improving user experience and reducing operational friction

Requirements

• 4-7 years of experience in travel & expense operations, finance operations, or shared services
• Hands-on experience with T&E tools
• Strong understanding of expense processing, policy compliance, and controls
• Experience working in a global or multi-region operations environment
• Skills & Competencies
• Strong attention to detail and compliance mindset
• Solid problem-solving and issue resolution skills
• Ability to manage high-volume transactional work with accuracy
• Good stakeholder communication and customer service orientation
• Analytical skills with ability to interpret performance data
• Proficiency in Excel (trackers, reporting)
• Tools & Systems
• Concur or similar expense management tools
• Corporate card platforms
• Audit/compliance tools
• ERP and workflow tools for reconciliations and reporting
• Excel and reporting dashboards
• Key Stakeholders
• Internal:
• T&E Operations / Finance Operations
• Compliance, Audit, Risk & Controls
• HR and Payroll
• Business users and approvers
• External:
• Travel Management Companies (TMCs)
• Card providers
• Audit/review partners

Benefits

Additional Information

Position Summary The Travel Lead is responsible for managing day-to-day operations of NIQ's corporate travel and expense (T&E) processes. This role focuses on execution, compliance, issue resolution, and ensuring a smooth travel experience for employees. The associate will work closely with global stakeholders to support travel bookings, expense processing, policy adherence, and operational performance, while driving efficiency and service quality.

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Company Intel

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