Communication Program Manager, Worldwide Grocery Stores (WWGS) Support Services

Requirements

• 3+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Written and verbal communication skills with the ability to distill complex operational information into clear, concise, store-friendly language.
• Strong editorial judgment with experience editing content for accuracy, tone, and audience appropriateness.
• Proven ability to manage multiple stakeholders, competing priorities, and tight deadlines in a fast-paced environment.
• Strong program management skills with the ability to build, track, and optimize communication workflows and processes.
• High degree of ownership and bias for action - ability to work independently and proactively anticipate needs.
• Experience in retail, grocery, or store operations communications.
• Bachelor's degree in communications, Journalism, English, Marketing, Business Administration, or a related field.
• 3+ years of experience in communications, content management, program management, or a related role.
• 2+ years of experience in a retail, grocery, or field operations environment.
• 3+ years

Additional Information

Amazon's World Wide Grocery Store (WWGS) division is seeking a Communication Program Manager to own and drive the end-to-end communications strategy across Whole Foods Market, Daily Shop, One Grocery, and new concept store formats. This role is responsible for creating, editing, and delivering clear, accurate, and operationally relevant communications - including tasks, messages, newsletters, and stakeholder engagements - to field teams and support partners. The ideal candidate is a proactive communicator who thrives in a fast-paced retail environment, can simplify complex operational content for store-level audiences, and has a passion for building scalable communication programs. You will serve as the connective tissue between Operations leadership and the field, ensuring timely, high-impact messaging that drives completion rates, readership, and operational excellence. Key job responsibilities Communications Strategy & Content Creation 1. Own the creation, editing, and distribution of communications, tasks, and messages across Whole Foods Market, Daily Shop, One Grocery, and new concept store formats. 2. Author and curate the Ops Note - Field Support Partner Newsletter, consolidating relevant content into a single, actionable resource for support partners to view, action, and support in stores. 3. Edit and refine content for accuracy, operational nuance, and simplification - ensuring all communications are written at a level appropriate for store team readership and comprehension. 4. Develop and maintain a consistent voice, tone, and formatting standard across all WWGS communications. Stakeholder Management & Engagement 1. Conduct weekly meetings with Operations Leader Subject Matter Experts (SMEs) to proactively identify communication needs, anticipate high-urgency messaging requirements, and facilitate timely delivery of critical updates. 2. Build and maintain strong cross-functional relationships with Operations, Store Leadership, Program Managers, and central teams to ensure alignment on messaging priorities and content accuracy. 3. Serve as the primary point of contact for communication requests across WWGS brands, triaging and prioritizing based on urgency, audience impact, and operational relevance. 4. Manage stakeholder review and approval workflows to ensure content is vetted, accurate, and delivered on schedule. Communication Channels & Tools 1. Support and improve programmatic work around communication channels and tools, including the intranet site, Microsoft Teams, meeting cadences, and communication tooling platforms. 2. Evaluate and optimize existing communication channels to increase readership, completion rates, and engagement metrics. 3. Partner with technology and tooling teams to identify opportunities for automation, improved delivery mechanisms, and enhanced user experience for field audiences. 4. Maintain and govern communication channel standards, ensuring content is published in the right channel, at the right time, for the right audience. Program Management & Continuous Improvement 1. Develop and track key performance metrics including message completion rates, readership rates, newsletter engagement, and stakeholder satisfaction. 2. Proactively identify gaps, redundancies, or inefficiencies in current communication workflows and propose scalable solutions. 3. Anticipate high-urgency communication needs (e.g., product recalls, safety alerts, seasonal operational changes) and establish rapid-response protocols. 4. Create and maintain a communication calendar that aligns with operational cadences, seasonal events, and business priorities across all WWGS brands. 5. Document standard operating procedures (SOPs) and playbooks for recurring communication processes.

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