Technical Inside Sales Manager, ECS Windsor

About the role

The Technical Inside Sales Manager plays a vital role in driving customer engagement, supporting Field Sales, Customer Service and strengthening the overall sales process. This position is a key enabler for new customer acquisition, high value opportunities, CRM data management, and ensuring seamless collaboration across Staubli departments and business units. The successful candidate will be technically minded, detail-oriented, and capable of supporting both commercial and technical initiatives within Staubli's electrical connector markets including Renewable Energy, Industrial, PTD, Emobility and Test and Measure. Essential Duties and Responsibilities Be responsible for the direct management of the quoting department and S&OP Work in close collaboration with Local Director, Head of Sales and Legal and Compliance to assist, process, create, revise or negotiate business contracts including terms & conditions, non-disclosure agreements, purchase agreements, pricing agreements, tooling agreements and statements of work. Assist with urgent inquiries, including quotations, delivery improvement or relevant time sensitive actions. Support accuracy and maintenance of CRM data, ensuring all tasks are completed in a timeline manner. Work in collaboration with field sales to follow up on strategic web, print, and marketing-generated leads to qualify and advance opportunities. Support quoting activities including strategy for high value opportunities. Contribute to sales strategy development and execution across assigned markets. Provide first-level technical support for select incoming customer requests and coordinate with engineering and field sales for advanced inquiries. Engage with customers on-site, including responsibility for company tours, presentations, and events. Manage customer satisfaction and help develop proactive improvement measures. Support creation and maintenance of internal sales procedures and best practices Collaborate with marketing to align sales messaging, campaigns, and lead generation activities. Assist with sales forecasting and contribute to monthly and quarterly reporting. Participate in and prepare presentations for senior management and strategic reviews. Maintain awareness of competitors, market trends, and new product developments. Lead or contribute to special projects when gaps in support exists (i.e. Open positions, outside of core business, availability, etc.) Work collaboratively with Field Sales, Customer Service, Engineering, Operations, and Management on special project requests. Support with new employee trainings

Requirements

• To perform this job successfully, an individual must:
• Become a product expert in all product groups.
• Strong knowledge of industrial applications and settings.
• Excellent sales process techniques and clear understanding of lead generation, nurturing and transfer.
• Clear knowledge of sales cycles and strategy adaptation.
• Use good oral and written communication skills to work effectively with customers and other staff.
• Ability to conduct research independent of management support via web, colleagues and customers.
• Highly organized and able to optimize or develop new process.
• Be a team player willing to assist where needed, be a self- starter and work under limited supervision.
• Be able to use critical thinking and problem solving to resolve customer issues.
• Exhibit computer skills: Microsoft Office, CRM, SAP, Data Visualization (SQL, Power BI, Filemaker)
• Education and/or Experience
• A college degree in business administration or engineering is required.
• 5+ years of industrial (B2B) selling experience inside or outside is required.
• 2+ years in a leadership, team lead or direct management role
• P&L familiarity a plus
• Must be a US Citizen and able to pass a background check for defense contractors.
• Travel
• Minimal travel within the US or Mexico

Benefits

Additional Information

Job Title: Technical Inside Sales Manager Reports to: Director ECS - North America FLSA Status: Exempt

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