Representative II, Client Contact

About the role

Serve as the first point of contact (Level 1) for technical and operational issues affecting banking and financial services platforms. Handle client and internal cases in a high‑volume, SLA‑driven environment with strict accuracy and compliance standards. Own cases end‑to‑end, ensuring issues are logged, investigated, escalated, and resolved properly. Act as a critical frontline role in protecting client experience, service continuity, and operational stability Part of Client Support Operations team supporting banking and financial services clients. Works alongside other Technical Support Analysts, SMEs, and escalation partners). Managed by a Team Lead who is responsible for SLA delivery, quality, and performance governance. The team operates in a structured, process‑driven, and compliance‑focused environment. Part of Client Support Operations team supporting banking and financial services clients. Works alongside other Technical Support Analysts, SMEs, and escalation partners). Managed by a Team Lead who is responsible for SLA delivery, quality, and performance governance. The team operates in a structured, process‑driven, and compliance‑focused environment.