As a Dispatch Coordinator, you'll balance coordination, crisis support, and administrative responsibilities in a fast-paced, team-oriented environment.
Key responsibilities include:
Receive and coordinate incoming crisis calls from the Maine Crisis Line
Gather and assess critical information to help prioritize response and dispatch Mobile Crisis Teams
Provide real-time phone support to individuals, families, and community providers awaiting assessment
Offer in-person crisis support to individuals and families at our offices, including: Crisis assessment and stabilization
Safety/risk evaluation
Immediate intervention and planning
Collaborate with family members, community partners, and support systems to address urgent mental health needs
Work within a trauma-informed, recovery-oriented framework in all interactions
Support program operations through: Documentation review and compliance
Billing and workflow coordination
Administrative tasks such as tracking paperwork, scheduling, etc.
Why This Role Matters
Be the first point of connection for people experiencing a mental health crisis
Play a critical role in coordinating life-saving services
Work in a collaborative, mission-driven team environment
Gain experience across both direct service and program operations
Schedule & Work Environment
Full-time, 40 hours/week
Schedule determined by program needs (includes some evenings/weekends)
Based in Portland, ME, serving Cumberland County
Work includes in-office, community-based, and some potential remote tasks
Requirements
Required:
Bachelor's degree and at least 2 years of relevant experience in crisis or human services work
Experience may include: crisis services, residential care, case management, child protective services, warm lines, special education, or work with individuals with developmental disabilities (including internships/volunteer roles)
Ability to obtain MHRT/CSP certification within 30 days (training provided)
Strong communication, organization, and documentation skills
Ability to think critically, prioritize, and make sound decisions under pressure
Comfort working in a fast-paced, team environment with shifting priorities
Preferred:
Degree in Social Work, Psychology, Human Services, Education, or related field
2-3+ years of relevant experience
Familiarity with DSM and crisis assessment
Strong technical skills (electronic records, Microsoft Office, email systems)
Additional Requirements
Flexibility to work some evenings and weekends
Commitment to trauma-informed, recovery-oriented care
Ability to collaborate across diverse systems, teams, and communities
Successful completion of required background checks
Valid driver's license for occasional local travel
You're someone who:
Stays calm, focused, and compassionate in high-pressure situations
Enjoys being the hub that keeps everything moving
Communicates clearly and works well with a variety of people
Believes strongly in recovery and person-centered care
Wants to do work that truly makes a difference
Join Us
At The Opportunity Alliance, you'll be part of a team committed to meeting people where they are and providing support when it matters most . If you're ready to help coordinate critical care and support your community, we'd love to hear from you.
Benefits : Our benefits include but are not limited to:
(offered to full-time and part-time employees)
Generous paid time off accrual
9 paid holidays per calendar year and up to 3 floating holidays per calendar year
Excellent medical benefits at very reasonable cost
Dental and Vision insurance options
Agency paid basic life insurance and STD & LTD disability insurances
403(b) retirement with a generous agency match (all employees are eligible)
Tuition Reimbursement - offered once per year through an application process
The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.
To learn more about our benefits please visit, https://www.opportunityalliance.org/explore-our-benefits
Who we are ...
The Opportunity Alliance is "Helping People Reach for a Brighter Future".
Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.
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Benefits
Health insuranceDental insuranceVision insuranceRemote work options
Additional Information
Dispatch Coordinator
Mobile Outreach Program | Portland, ME | Full-Time
Be the Connection That Brings Help When It's Needed Most
The Opportunity Alliance is seeking a Dispatch Coordinator to join our Cumberland County Crisis Response (CCCR) Mobile Outreach team .
In this key role, you'll be at the center of our crisis response system- coordinating incoming calls, supporting people in real time, and helping ensure the right response happens at the right moment . If you're organized, calm under pressure, and passionate about helping others, this role offers a meaningful opportunity to make a direct impact every day.
Opportunityalliance · Portland, ME