Health Center Lead I, MA - Rockford, IL - 20 hours Weekly

About the role

The entry level Health Center Lead I, MA will lead the delivery of high-quality, patient-centered primary care services while managing the daily operations of a Health Center. This dual-function role blends clinical insight with operational coordination to ensure seamless care delivery and a strong functioning Health Center. This role will oversee day-to-day operations of assigned health center(s), including workflows, staffing, scheduling, and compliance. This role will also collaborate with internal stakeholders such as the Director of Operations, Market Medical Director, and others to align care delivery with organizational goals. This position requires a consistent on-site presence to support staff, monitor operations, and ensure delivery of high-quality care. ESSENTIAL DUTIES & RESPONSIBILITIES Clinical Care-75% Provide primary and preventive care to an eligible patient population, including comprehensive evaluations and care planning. Manage chronic conditions through ongoing, collaborative care. Ensure a positive patient experience reflected in satisfaction metrics (e.g., NPS scores). Health Center Operations - 25% Health Center Operations and Scheduling Frozen time, visits per hour (VPH), utilization, same/next day availability, missing slips, daily logs, service recovery Oversee daily operations of the clinic, including patient flow, scheduling, inventory, and regulatory compliance. Coordinate with internal support teams to address IT, technical, facility, or supply issues. Lead quality reviews and maintain alignment with all applicable standards and certifications. Oversee teammate scheduling and coverage to ensure adequate staffing as they arise related to PTO and leave requests Support health center go-live readiness by being on-site during opening, directing clinical support staff, ensuring completion of clinical operations such as QC testing, documentation, and staff competencies, and collaborating with PMO and internal teams to resolve setup needs, maintain readiness, and deliver a seamless first day of patient care. Ensure huddles are done on a daily basis People Leadership and Team Culture Turnover, Standout adoption, Pulse survey completion Teammate Payroll: Approve timesheets, approve PTO Teammate Engagement: Build a positive, high-performing culture aligned with Marathon Health's values by utilizing StandOut, EP, and recognition and coaching tools provided to support teammate engagement and development. Teammate Relations: Support a positive, respectful, and productive work environment by addressing teammate concerns, resolving conflicts, ensuring fair treatment, and promoting strong communication between teammates and leaders. Teammate Onboarding/Recruiting: Leads the recruitment and selection of teammates in partnership with operations leadership. Position requisition, onboards, trains and supports new teammates and ensures new hires are set up for success. Communication: Primary point of communication for distribution of information to clinical support staff. Coordinate daily communication of meetings and ensure that all teammates are informed of important company updates and are well equipped with information in a timely manner. Performance, Engagement & Events Serve as the health center's lead coordinator for client events such as biometric screenings, health fairs, and wellness outreach. Partner with the team on patient engagement strategies to improve participation and outcomes.