Technical Writer Lead

External

Fis · Mke 4900, WI

Full-timeOn-site1d ago

DocumentationExcelJiraSystem DesignTechnical Writing

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About the role

The Electronic Benefits Transfer (EBT) Technical Documentation and Training team is part of FIS Government Solutions. We are a distributed team (US and India) with a mission to deliver quality materials on time for our state clients and internal stakeholders. Lead the strategy, development and governance of client-facing technical documentation for FIS Government Solutions. You will independently own deliverables, define standards, drive cross-functional reviews, and mentor writers to deliver accurate, compliant and user-centered content (e.g., system design documents, application user manuals, and report/interface specifications). Success in this role requires tenacity in pursuing answers, a probing curiosity to learn product behavior and business context, and the judgment to turn ambiguity into clear documentation decisions.

Requirements

7+ years of experience in technical writing in a software development environment, including maintaining and updating an established documentation set

Proven ability to multi-task across multiple projects, meet deadlines, and build effective working relationships with diverse colleagues, clients and stakeholders

Demonstrated ability to work independently and take full ownership of content quality, timelines, approvals, and deliverables

Tenacity when obtaining answers from SMEs and source systems; ability to ask relevant follow-up questions and persist until information is complete and verified

Probing curiosity and a desire to learn product behavior, client/business context and end-to-end processes (including EBT domain content)

Strong writing and editing skills with attention to detail and a focus on usability for target audiences

Proficiency with documentation and collaboration tools, including Microsoft Word (strong skills), Excel, PowerPoint, SharePoint/Teams, and Jira

Experience using screen capture/editing tools (e.g., Snagit) and working with graphics/visuals for user documentation

Bachelor's degree or the equivalent combination of education, training, and work

Added Bonus If You Have:

Experience in financial services, payments, or other highly regulated industries

Experience with public benefit programs, especially EBT (SNAP, TANF, WIC)

Experience developing and delivering training materials and/or facilitating training sessions

Familiarity with content management concepts or tools (structured content, single-sourcing, versioning and release management)

Experience with short video development and production tools

What We Offer You:

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

Flexible and creative work environment

Diverse and collaborative atmosphere

Professional and personal development resources

Opportunities to volunteer and support charities

Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

EEOC Statement

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Discla

Technical Writer Lead

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Company Intel

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